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- Tasks: Lead and inspire teams to drive sales and enhance customer experiences across destination retail sites.
- Company: Join The Edinburgh Woollen Mill, a vibrant retail business with over 200 locations.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be at the forefront of retail innovation and make a real impact in a thriving company.
- Qualifications: Proven leadership skills and a passion for retail and customer service.
- Other info: Collaborative culture with a focus on operational excellence and sustainable growth.
The predicted salary is between 48000 - 72000 £ per year.
Here at The Edinburgh Woollen Mill we have a fantastic opportunity for a Head of Destination Retail & Trading. This role is ideal for a dynamic, commercially driven leader who can provide both strategic direction and operational leadership across our destination sites.
The Edinburgh Woollen Mill is a retail business comprising of over 200 units, including High Street, Tourist & Destination sites, predominantly Fashion and Home.
- High Street stores: We have mainstream high street stores selling ladies and menswear for the 45 plus customer. Outlets are located in a wide variety of market and provincial towns across the UK and Ireland.
- Tourist Shops and Visitor Centres: We have specialty tourist stores, where gift items and other products reflect the store's location. The outlets, which trade under an individual, often local, fascia, are in key tourist locations throughout the UK.
- Destination Shopping: There are Destination Sites which contain all of the Company's concepts and other brands to increase their attractiveness as a retail destination.
If you are passionate about the brand looking for a new challenge then Edinburgh Woollen Mill is the place for you!
The role:
As Head of Destination Retail & Trading, you will be responsible for driving sales performance, operational excellence, and sustainable, profitable growth across our destination sites.
Key Accountabilities:
- Deliver and exceed sales and profit targets across destination sites through effective leadership, coaching, and performance management of General Managers.
- Develop and execute regional business plans and strategies that maximise sales and profitability.
- Monitor and continuously improve customer service standards across the region to enhance the overall customer experience.
- Identify and develop new business opportunities aligned with the wider company strategy.
- Recruit, manage & develop all direct reports.
- Contribute to the review and development of operational policies and procedures, ensuring they support the delivery of business goals and operational excellence.
- Lead and support local marketing initiatives across the region to drive footfall and sales.
- Work collaboratively with Operations, Property, Marketing, Buying, and Merchandising teams to deliver and strengthen the Edinburgh Woollen Mill brand proposition.
- Ensure consistent, high-quality product presentation and merchandising standards across all sites.
- Maintain a strong awareness of local and competitor trading conditions, recommending and implementing initiatives to increase sales and profitability.
- Manage and deliver clear and effective communication across the region, ensuring timely and consistent information sharing.
Catering:
- Maximise catering sales and profitability across destination sites.
- Implement local initiatives to drive catering sales.
- Communicate local menu and presentation requirements, using regional knowledge to enhance customer appeal.
- Ensure all catering facilities are presented to optimise sales, efficiency, and customer experience, positioning catering as a key destination attraction.
- Ensure full compliance with all relevant regulatory and food safety legislation, including obligations under the Food Safety Act.
Head of Destination Retail & Trading employer: Edinburgh woollen mill
Contact Detail:
Edinburgh woollen mill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Destination Retail & Trading
✨Tip Number 1
Network like a pro! Reach out to people in the retail and trading sectors, especially those connected to The Edinburgh Woollen Mill. Attend industry events or join relevant online groups to make connections that could lead to job opportunities.
✨Tip Number 2
Show your passion for the brand! When you get the chance to chat with someone from the company, share your enthusiasm for their products and vision. This can really set you apart from other candidates who might not have that personal connection.
✨Tip Number 3
Prepare for interviews by researching the company’s recent initiatives and challenges. Be ready to discuss how your experience aligns with their goals, especially around driving sales and enhancing customer experiences across destination sites.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at The Edinburgh Woollen Mill.
We think you need these skills to ace Head of Destination Retail & Trading
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Edinburgh Woollen Mill shine through. We want to see that you’re genuinely excited about the role and the brand. Share why you’re passionate about retail and how you can contribute to our success!
Tailor Your CV: Make sure your CV is tailored to the Head of Destination Retail & Trading role. Highlight your experience in driving sales and operational excellence, as well as any leadership roles you've held. We love seeing how your background aligns with what we’re looking for!
Be Specific with Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve exceeded sales targets or improved customer service standards in previous roles. We want to know how you can bring that same success to our destination sites.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Edinburgh woollen mill
✨Know the Brand Inside Out
Before your interview, dive deep into The Edinburgh Woollen Mill's history, values, and product offerings. Understanding their unique selling points, especially in destination retail, will show your passion and alignment with the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight your experience in coaching and performance management, as this role requires driving sales through effective leadership across multiple sites.
✨Be Ready to Discuss Strategy
Think about regional business plans you've developed or executed in the past. Be prepared to discuss how you would approach maximising sales and profitability for The Edinburgh Woollen Mill's destination sites.
✨Demonstrate Customer-Centric Thinking
Since enhancing customer experience is key, come equipped with ideas on how to improve service standards and drive footfall. Show that you understand the importance of local marketing initiatives and how they can impact sales.