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- Tasks: Lead and inspire a team to deliver top-notch customer service and food quality.
- Company: Join a vibrant team in a fast-paced food environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement.
- Why this job: Make a real impact by creating memorable experiences for customers.
- Qualifications: Leadership skills and a passion for great food and service.
The predicted salary is between 25000 - 30000 £ per year.
The Team Leader is primarily responsible for supporting the Management team with the smooth day to day running of their unit both front and back of house, delivering the highest standards of food quality and customer service through effective team leadership. Responsible for running the shift in the absence of the Shop Manager and Assistant Shop Manager.
Key Duties:
- To lead and manage shifts by example, inspire and motivate the team to deliver the best possible customer experience.
- Ensure all customers enjoy fast, friendly and efficient service.
- Food and coffee: Ensuring the customer is served appetising and tasty products made exactly to the company’s recipe specification.
- Shop environment: Clean and welcoming shops with tidy and abundant displays.
- To always uphold the highest standards of food hygiene and safety.
- To ensure health and safety standards are always followed.
- To follow Mystery Shopper guidelines and the sequence of service and ensure all team members on shift adhere to the guidelines.
- Staff training and retention: Help to build a strong team to grow and progress with the company.
- Security: Ensuring that cash control and profit protection measures are in place and any concerns are reported to the management team.
- Controls: To control staff labour costs while on shift through effective scheduling and reaction to sales patterns.
- To control the cost of sales on shift through correct recipe usage of products and striving to minimise waste.
- To help and support new and trainee team members.
Performance measures:
- P&L results: control of food cost and wastage on shift.
- Health and Safety audit results.
- Profit protection check scores.
- EHO scores.
- Mystery Shopper results.
Team Leader in Edinburgh employer: Edinburgh Waverly Station
Contact Detail:
Edinburgh Waverly Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Edinburgh
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've inspired or motivated a team in the past. Be ready to share these stories during your interview to demonstrate your ability to lead effectively.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest by asking about team dynamics, training opportunities, and how they measure success. This not only gives you valuable insights but also shows that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Team Leader in Edinburgh
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading teams. We want to see how you've inspired and motivated others to deliver great customer experiences.
Be Specific About Your Experience: Use examples from your past roles to demonstrate your ability to manage shifts and maintain high standards. We love seeing concrete examples of how you've ensured food quality and customer service.
Keep It Clean and Tidy: Just like we expect our shops to be clean and welcoming, your application should be too! Make sure it's well-organised and free of typos or errors. A polished application shows attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Edinburgh Waverly Station
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Demonstrate Leadership Skills
As a Team Leader, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight how you managed to keep morale high and ensured excellent customer service.
✨Showcase Your Customer Service Expertise
Since delivering top-notch customer service is key, be ready to discuss specific instances where you went above and beyond for customers. Think about how you can relate these experiences to the company's standards and how you would maintain those in your role.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to shift management, staff training, or handling complaints. Practice your responses to these scenarios, focusing on how you'd uphold food hygiene, safety standards, and ensure a clean shop environment.