RETAIL TEAM LEADER: THE WRAP BAR
Edinburgh University Students' Association is looking to recruit a Retail Team Leader to join our Retail team at the Wrap Bar (King's Buildings).
Edinburgh University Students' Association is an award-winning organisation, which exists to provide diverse services, representation, and welfare support to the community of over 49,500 students at the University of Edinburgh. By providing opportunities, helping to create change and offering support, we're here to help students get the most out of their time in Edinburgh. We have five venues around the University of Edinburgh campus – Teviot, King's Buildings House, Potterrow, the Pleasance and Edinburgh College of Art's Wee Red Bar – which house our offices, cafés, bars, clubs, spaces for students to meet, study and socialise. These spaces transform into some of the most well loved Edinburgh Festival Fringe venues throughout the month of August each year.
We are a registered charity and all of the income we generate from our commercial activity goes back in to supporting our members. We're also an organisation with a strategic commitment to support and empower all our staff, and have some exciting plans for the future. Plus, over 90% of our staff would recommend the Students' Association as a place to work. There's never been a better time to apply and join our organisation.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Edinburgh University Students' Association is committed to promoting equal opportunities in employment and encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We're looking for an enthusiastic and capable Team Leader to join our KB Wrap Bar team at the University's King's Buildings campus. This is a hands-on leadership role at the heart of a busy food retail operation, combining excellent customer service with responsibility for food safety, operational standards and commercial performance. You'll lead, coach and support our Team Members, work closely with the Senior Team Leader, and provide leadership cover when required—making this a great opportunity for someone looking to develop their experience in retail and hospitality management
Salary: £19,949 - Band B
Plus a generous benefits package:
- 35 days per year holiday entitlement (pro-rata)
- Company pension with 14.5% employer contribution
- Enhanced company sick pay, leave and loan policies
- A comprehensive package of support via our Employee Assistance Programme
- Access to money saving discounts from hundreds of retailers via our Pluxee Discounts Hub
- Cycle to Work Scheme
- Discounts on food and drink across our venues
Hours: 27.5 hours per week
Contract: Salaried – Permanent
Work Location: In-person
The Role.
The Team Leader plays a key role in delivering a safe, welcoming and commercially successful food retail operation at King's Buildings Wrap Bar. Leading by example, the post holder is responsible for ensuring consistently high standards of customer service, food safety, product quality and operational compliance, while supporting the development and wellbeing of the team.
Working closely with the Senior Team Leader, the Team Leader helps to deliver departmental objectives through effective day-to-day leadership, efficient resource management and continuous improvement of operational standards. The role contributes to sales growth, cost control and customer satisfaction by creating an environment where colleagues are supported to perform at their best and customers receive an excellent experience.
The Team Leader also provides operational resilience by supporting the Senior Team Leader and assuming appropriate leadership responsibilities during periods of planned or unplanned absence, helping to ensure continuity of service and the effective running of the operation.
The Person.
We are looking for an experienced and motivated retail or hospitality professional who leads by example and enjoys developing others to succeed. You will be an organised, proactive and approachable leader, capable of balancing excellent customer service with the commercial and operational demands of a busy food retail environment.
You will be confident taking ownership of day-to-day operations, making sound decisions under pressure and maintaining consistently high standards of food safety, compliance and presentation. A strong communicator, you will be comfortable coaching colleagues, resolving issues professionally and building positive working relationships across the wider Retail team.
The successful candidate will demonstrate initiative, resilience and a commitment to continuous improvement, while supporting the Senior Team Leader in delivering departmental objectives and providing leadership cover when required. Above all, you will share Edinburgh University Students' Association's commitment to providing an outstanding experience for students, staff and visitors.
Application Details.
Recruitment for this position will be rolling until a successful candidate is selected. There is no set closing date.
Interviews will be held as applications are submitted.
Further information will be sent to shortlisted candidates. We strive to let all candidates know the outcome of their application within 3 weeks of the closing date.
If you have any queries, please contact People & Development at jobs@eusa.ed.ac.uk.
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Retail Team Leader employer: Edinburgh University Students' Association
Edinburgh University Students’ Association is an exceptional employer, offering a vibrant work culture that prioritises student engagement and community impact. With flexible hybrid working options and a commitment to professional development, employees can thrive in their roles while making a meaningful difference in the lives of over 49,500 students. Join us in a dynamic environment where your contributions are valued and rewarded.
Contact Details:
Edinburgh University Students' Association Recruitment Team
