Senior Retail Team Leader in Brighton

SENIOR RETAIL TEAM LEADER (POTTER SHOP)

Edinburgh University Students' Association is looking to recruit a Senior Retail Team Leader to join our Retail team at our Potter Shop.

Edinburgh University Students’ Association is an award-winning organisation, which exists to provide diverse services, representation, and welfare support to the community of over 49,500 students at the University of Edinburgh. By providing opportunities, helping to create change and offering support, we're here to help students get the most out of their time in Edinburgh. We have five venues around the University of Edinburgh campus – Teviot, King’s Buildings House, Potterrow, the Pleasance and Edinburgh College of Art’s Wee Red Bar – which house our offices, cafés, bars, clubs, spaces for students to meet, study and socialise. These spaces transform into some of the most well loved Edinburgh Festival Fringe venues throughout the month of August each year.

We are a registered charity and all of the income we generate from our commercial activity goes back in to supporting our members. We’re also an organisation with a strategic commitment to support and empower all our staff, and have some exciting plans for the future. Plus, over 90% of our staff would recommend the Students' Association as a place to work. There's never been a better time to apply and join our organisation.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Edinburgh University Students’ Association is committed to promoting equal opportunities in employment and encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

This is an opportunity to join our Retail team as a Senior Team Leader, based primarily at Potter Shop. Working within a small and varied retail environment, you’ll provide day-to-day operational leadership while supporting and developing our Team Leaders and Team Members. The role requires someone who is confident working independently, proactive in making the best use of their time and available resources, and comfortable moving between customer service, stock management, cash handling, merchandising and people support. With Potter Shop offering a significant range of University clothing and merchandise alongside everyday convenience products, we’re looking for an organised, adaptable and dependable retail leader who takes pride in maintaining high standards and helping others develop.

Salary: £31,232 - £32,203 (pro-rata £21,472 – £22,140) - Band C

In line with our Pay Policy, the successful candidate will typically be offered the lowest salary band point, dependent on experience.

Plus a generous benefits package:

• 35 days per year holiday entitlement (pro-rata)
• Company pension with 14.5% employer contribution
• Enhanced company sick pay, leave and loan policies
• A comprehensive package of support via our Employee Assistance Programme
• Access to money saving discounts from hundreds of retailers via our Pluxee Discounts Hub
• Cycle to Work Scheme
• Discounts on food and drink across our venues

Hours: 27.5 hours per week

Contract: Salaried – Permanent

Work Location: In-person

The Role:

The Senior Retail Team Leader plays a critical leadership role within the Students’ Association Retail operation. The postholder is responsible for supporting the day-to-day operational performance of one or more retail outlets, leading teams on shift, and acting as a key link between Retail Team Leaders and the Retail Operations Manager.

The role focuses on delivering consistently high standards of customer service, operational compliance, people leadership, and commercial performance. The Senior Retail Team Leader will support staff development, uphold the Students’ Association’s values, and contribute to the continuous improvement of retail standards and systems across the department.

The Person:

An experienced and confident retail leader with a strong operational focus and a people-first approach. The successful candidate will be dependable, organised, and comfortable leading teams in a fast-paced environment, while supporting commercial objectives and maintaining high standards.

The closing date for applications is12:00 (noon) on Friday 16 October 2026.

You can also download a full job description and person specification below, and read our Candidate Privacy Notice to find out how we look after your data.

Interviews will be held shortly after the closing date.

Further information will be sent to shortlisted candidates. We strive to let all candidates know the outcome of their application within 3 weeks of the closing date.

If you have any queries, please contact People & Development at jobs@eusa.ed.ac.uk.

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