At a Glance
- Tasks: Be the friendly face of Edinburgh Trams, checking tickets and assisting customers.
- Company: Join the vibrant team at Edinburgh Trams, a key part of the city's transport network.
- Benefits: Enjoy 33 days of annual leave and full training on safety procedures.
- Other info: Flexible 40-hour work week with opportunities for personal growth.
- Why this job: Get involved in exciting events like the Edinburgh Festival Fringe and Scottish Rugby.
- Qualifications: Customer service experience is a plus; bring your enthusiasm and sense of humour!
The predicted salary is between 20000 - 25000 £ per year.
Edinburgh Trams is looking for a Customer & Ticketing Services Assistant to be the front‑line face of the tram network and support various events.
Responsibilities
- Check tickets onboard the tram and at other points on the network.
- Respond to customer queries, identify their needs and offer assistance.
- Provide customer service, revenue protection and crowd control at major events such as Scottish Rugby, Edinburgh Festival Fringe and the Royal Highland Show.
- Understand products and services and recommend the best ticket deals available.
- Assist tram drivers with emergency response procedures, communicating with the Operation Control Room.
Qualifications
- Experience in customer service is highly desirable.
- Must be over 18 years of age.
- Strong enthusiasm, sense of humour, and willingness to help.
Benefits and Working Conditions
- 33 days of annual leave.
- 40 hours per week on a rota of 5 days over 7 days.
- Full training on safety and procedures.
Ticketing Services Assistant employer: Edinburgh Trams
Edinburgh Trams is an exceptional employer, offering a unique opportunity for Graduate Engineers to thrive in a dynamic and innovative environment. With a commitment to excellence and a focus on employee growth, the company provides a structured graduate scheme that fosters professional development while contributing to the success of Edinburgh's transport system. The supportive work culture, combined with competitive salary progression and the chance to be part of a world-class team, makes Edinburgh Trams a rewarding place to build your engineering career.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Services Assistant
✨Tip Number 1
Get to know the tram network inside out! Familiarise yourself with the routes, ticketing options, and events happening in Edinburgh. This way, when you chat with customers, you'll sound like a pro and be able to help them with their queries.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios, from ticket checks to dealing with complaints. The more comfortable you are, the better you'll shine during interviews.
✨Tip Number 3
Show off your enthusiasm! When you apply, let your passion for customer service and helping others come through. A great attitude can set you apart from other candidates, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Ticketing Services Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you've helped customers in the past and how you can bring that enthusiasm and sense of humour to our team!
Tailor Your Application:Don’t just send a generic application! Take a moment to read through the job description and align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested in the role.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the point about why you’d be a great fit for the Ticketing Services Assistant role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Edinburgh Trams
✨Know Your Stuff
Make sure you understand the tram network and the ticketing services offered. Familiarise yourself with common customer queries and the best ticket deals available. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help someone, as this role is all about being the friendly face of the tram network.
✨Stay Calm Under Pressure
Since you'll be dealing with crowds at major events, practice how you would handle stressful situations. Be ready to discuss how you would manage customer queries or issues during busy times, showing that you can keep a cool head when things get hectic.
✨Bring Your Sense of Humour
This role requires a strong sense of humour and enthusiasm. Be prepared to showcase your personality in the interview. A light-hearted approach can go a long way in customer service, so don’t be afraid to let your character shine through!
