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- Tasks: Be the friendly face of Edinburgh Trams, assisting customers and supporting exciting events.
- Company: Join a vibrant team at one of Edinburgh's key transport networks.
- Benefits: Enjoy 33 days of annual leave, full training, and a flexible 40-hour rota.
- Why this job: Make a difference in customer service while being part of thrilling events like the Edinburgh Festival Fringe.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Edinburgh Trams is seeking a Customer & Ticketing Services Assistant to be the front-line face of the tram network and support events like the Scottish Rugby and Edinburgh Festival Fringe. The ideal candidate will have customer service experience and a strong willingness to help.
The position offers 33 days of annual leave, full training, and a rota of 40 hours per week. Join a vibrant team dedicated to excellent customer service at one of Edinburgh’s key transport networks.
Frontline Ticketing & Customer Service Associate – Events employer: Edinburgh Trams
Contact Detail:
Edinburgh Trams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Ticketing & Customer Service Associate – Events
✨Tip Number 1
Get to know the company! Research Edinburgh Trams and their events like the Scottish Rugby and Edinburgh Festival Fringe. This will help you understand their values and show your genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer & Ticketing Services Assistant and how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even refer you for the position. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Frontline Ticketing & Customer Service Associate – Events
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the role. Mention why you’re excited about working with Edinburgh Trams and how you can contribute to the team’s success.
Be Enthusiastic: Let your passion for customer service shine through in your writing. We love candidates who are genuinely excited about helping others, so don’t hold back on expressing your enthusiasm for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our vibrant team!
How to prepare for a job interview at Edinburgh Trams
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled difficult customers or resolved issues in the past. This will show that you understand the importance of excellent service, especially in a role that’s all about being the front-line face of the tram network.
✨Research Edinburgh Trams
Take some time to learn about Edinburgh Trams and its services. Familiarise yourself with their values, recent news, and any events they support, like the Scottish Rugby and Edinburgh Festival Fringe. This knowledge will help you demonstrate your enthusiasm for the role and how you can contribute to their mission.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle various situations, such as a customer complaint or a busy event day. Practising these scenarios will help you articulate your thought process and show that you're ready to tackle challenges head-on.
✨Show Your Team Spirit
Since this role involves working within a vibrant team, be sure to highlight your teamwork skills. Share examples of how you've collaborated with others in previous jobs or projects. This will reassure the interviewers that you’re not just a great individual contributor but also someone who thrives in a team environment.