At a Glance
- Tasks: Be the friendly face of Edinburgh Trams, helping customers with ticketing and queries.
- Company: Join the award-winning Edinburgh Trams team, committed to excellence and sustainability.
- Benefits: Enjoy 33 days annual leave, competitive pay, and full training in a supportive environment.
- Other info: Flexible hours on a rota, perfect for students looking for part-time work.
- Why this job: Get involved in exciting events while making a real difference in your community.
- Qualifications: Customer service experience is a plus, but enthusiasm and a great attitude matter most.
The predicted salary is between 24000 - 36000 £ per year.
Edinburgh Trams has an exciting opportunity for a Customer & Ticketing Services Assistant to join their team. Edinburgh Trams is the award-winning operator of the city’s tramway with a vision to be an integral part of the future success of Edinburgh and the Lothians by providing world-class, environmentally-friendly and socially-inclusive transport. The addition of new services, industry-leading levels of customer service and a range of dynamic initiatives have all contributed to Edinburgh’s tramway becoming one of the UK’s most successful transport systems. Delivering ‘Excellence for Edinburgh’ is our mantra. Our values are to be Trusted, Innovative, Passionate and Smart.
As Customer & Ticketing Service Assistant, you will be the face of Edinburgh’s popular tram network while providing ticketing information to residents and visitors of our vibrant city. You will also get to support some unique events such as Scottish Rugby, Edinburgh Festival Fringe, and the Royal Highland Show.
- Checking tickets onboard the tram and around our network.
- Responding to any customer queries by identifying their needs and providing additional assistance when required.
- Providing customer service, revenue protection and crowd control at major events in the city.
- Understanding products and services and ensuring our customers are offered the best ticket deals available.
- Assisting tram drivers in delivering emergency response procedures which involves communicating with our Operation Control Room.
At Edinburgh Trams, safety is always the first thought in everything we do. As keeping our colleagues and customers safe is our number one priority, we have robust procedures in place which are vital for every member of the team to follow. You will be provided full training on how to apply the highest standards of safety in your role.
Experience in Customer Service is highly desirable. However, we want to hear from candidates whose enthusiasm, sense of humor, and willingness to help are exceptional. You do have to be over 18 to apply.
Customer & Ticketing Service Assistants have 33 days annual leave and work 40 hours on a rota of 5 days over 7 days.
Click on Apply by midnight on 22nd February 2026. A job description is available and can be requested from. Please note this vacancy will close when we have received sufficient number of applicants.
Stage 1: Applications will be initially screened on their application form and CV. Stage 2: Competency Based online interview.
Customer & Ticketing Services Assistant in Edinburgh employer: Edinburgh Trams
Edinburgh Trams is an exceptional employer, offering a vibrant work culture that prioritises safety and customer satisfaction while being an integral part of Edinburgh's transport future. With 33 days of annual leave and opportunities to engage in exciting city events, employees can thrive in a supportive environment that values innovation and passion. Join us to be part of a team that not only delivers world-class service but also fosters personal growth and community pride.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Ticketing Services Assistant in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Edinburgh Trams. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Edinburgh Trams before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer & Ticketing Services Assistant in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Edinburgh Trams:Your cover letter is your chance to shine! Tell us why you want to work at Edinburgh Trams specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Edinburgh Trams!
How to prepare for a job interview at Edinburgh Trams
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
