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- Tasks: Be the friendly face of Edinburgh Trams, helping customers with ticketing and queries.
- Company: Join the award-winning Edinburgh Trams team, committed to excellence and sustainability.
- Benefits: Enjoy 33 days annual leave, competitive pay, and full training in a supportive environment.
- Why this job: Get involved in exciting events while making a real difference in your community.
- Qualifications: Customer service experience is a plus, but enthusiasm and a great attitude matter most.
- Other info: Flexible hours on a rota, perfect for students looking for part-time work.
The predicted salary is between 24000 - 36000 £ per year.
Edinburgh Trams has an exciting opportunity for a Customer & Ticketing Services Assistant to join their team. Edinburgh Trams is the award-winning operator of the city’s tramway with a vision to be an integral part of the future success of Edinburgh and the Lothians by providing world-class, environmentally-friendly and socially-inclusive transport. The addition of new services, industry-leading levels of customer service and a range of dynamic initiatives have all contributed to Edinburgh’s tramway becoming one of the UK’s most successful transport systems. Delivering ‘Excellence for Edinburgh’ is our mantra. Our values are to be Trusted, Innovative, Passionate and Smart.
As Customer & Ticketing Service Assistant, you will be the face of Edinburgh’s popular tram network while providing ticketing information to residents and visitors of our vibrant city. You will also get to support some unique events such as Scottish Rugby, Edinburgh Festival Fringe, and the Royal Highland Show.
- Checking tickets onboard the tram and around our network.
- Responding to any customer queries by identifying their needs and providing additional assistance when required.
- Providing customer service, revenue protection and crowd control at major events in the city.
- Understanding products and services and ensuring our customers are offered the best ticket deals available.
- Assisting tram drivers in delivering emergency response procedures which involves communicating with our Operation Control Room.
At Edinburgh Trams, safety is always the first thought in everything we do. As keeping our colleagues and customers safe is our number one priority, we have robust procedures in place which are vital for every member of the team to follow. You will be provided full training on how to apply the highest standards of safety in your role.
Experience in Customer Service is highly desirable. However, we want to hear from candidates whose enthusiasm, sense of humor, and willingness to help are exceptional. You do have to be over 18 to apply.
Customer & Ticketing Service Assistants have 33 days annual leave and work 40 hours on a rota of 5 days over 7 days.
Click on Apply by midnight on 22nd February 2026. A job description is available and can be requested from. Please note this vacancy will close when we have received sufficient number of applicants.
Stage 1: Applications will be initially screened on their application form and CV. Stage 2: Competency Based online interview.
Customer & Ticketing Services Assistant in Edinburgh employer: Edinburgh Trams
Contact Detail:
Edinburgh Trams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Ticketing Services Assistant in Edinburgh
✨Tip Number 1
Get to know Edinburgh Trams! Research their values and services so you can show off your knowledge during the interview. We want to see your passion for providing excellent customer service and how you can contribute to their vision.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We love to hear about your experiences, so be ready to share some great stories that highlight your enthusiasm and problem-solving abilities.
✨Tip Number 3
Be prepared for the competency-based interview! Brush up on common questions and think about how your past experiences align with the role. We’re looking for candidates who can demonstrate their skills in real-life situations, so have examples ready.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Edinburgh Trams team. Don’t forget to submit before the deadline!
We think you need these skills to ace Customer & Ticketing Services Assistant in Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see your personality and how you can bring a sense of humour and willingness to help to the role.
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and is considered promptly. We can’t wait to hear from you!
How to prepare for a job interview at Edinburgh Trams
✨Know Your Stuff
Before the interview, make sure you understand Edinburgh Trams' values and services. Familiarise yourself with their commitment to customer service and safety. This will help you demonstrate your enthusiasm and alignment with their mission during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond to help someone or resolved a tricky situation. This will showcase your ability to handle customer queries effectively.
✨Be Ready for Scenario Questions
Expect competency-based questions that might ask how you'd handle specific situations, like dealing with a difficult customer or managing crowd control at an event. Practise your responses to these scenarios to show you're ready for the challenges of the role.
✨Bring Your Personality
Edinburgh Trams values passion and a sense of humour, so let your personality shine through! Be friendly and approachable in your responses, and don’t hesitate to share your enthusiasm for the role and the company. This will help you connect with the interviewers.