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- Tasks: Oversee Edinburgh Trams operations, ensuring safety and efficiency while responding to emergencies.
- Company: Join the award-winning Edinburgh Trams team and be part of a dynamic transport network.
- Benefits: Full-time role with opportunities for career growth and involvement in exciting events.
- Why this job: Make a real difference in public transport while developing valuable skills in a fast-paced environment.
- Qualifications: Strong communication skills and a full UK driver’s licence required; control room experience is a plus.
- Other info: Flexible shift patterns and a chance to support major events like Rugby and festive celebrations.
The predicted salary is between 30000 - 42000 £ per year.
Edinburgh Trams is the multi‑award winning operator of the city’s tramway and invites applicants to join our team as an Operational Controller.
About the Role
This shift‑based role requires a roster of early, late, and night shifts across 7 days a week and 365 days a year. You will primarily work in the Operations Control Centre at Gogar Depot but will also be deployed in a Mobile Control vehicle. Your responsibilities include:
- Overseeing day‑to‑day control of the Edinburgh Trams network, utilising SCADA and VICOS to deliver a safe, efficient, and reliable service.
- Monitoring and responding to situations that could cause service disruption.
- Acting as a first responder in emergency situations.
- Performing additional tasks on spare duty, including occasional tram driving, following relevant training.
About You
- Control Room experience is highly desirable but not essential.
- Ability to cope with competing demands when under pressure in a busy and ever‑changing environment.
- Strong written and verbal communication skills.
- Good IT skills, including Microsoft Office packages.
- Full UK driver’s licence (car) held for a minimum of one year, with no more than three penalty points; proof required.
- Desire to work safely, be flexible, and deliver customer service excellence.
- Willingness to support large‑scale events such as Rugby and Edinburgh’s Festive events.
How to Apply
Please submit your application on our Careers website. This vacancy will close when we have received a sufficient number of applicants. Previous applicants should not re‑apply within six months of an unsuccessful application. The closing date for applications is 30/11/2025.
Selection Process
If your application passes the initial sift, you will be invited to attend an assessment centre which includes testing and, if successful, an interview. The start date will be confirmed through the selection process. Successful candidates will be subject to pre‑employment screening.
Seniority level: Entry level
Employment type: Full‑time
Job function: Accounting / Auditing and Finance
Controller in Edinburgh employer: Edinburgh Trams
Contact Detail:
Edinburgh Trams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Controller in Edinburgh
✨Tip Number 1
Get familiar with the Edinburgh Trams operations! Knowing the ins and outs of how the tram network runs will give you a leg up during interviews. Plus, it shows your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! As an Operational Controller, you'll need to convey information clearly and effectively. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready for the assessment centre! Brush up on your IT skills and get comfortable with SCADA and VICOS systems if you can. This will help you shine when it comes to practical tests.
✨Tip Number 4
Apply through our Careers website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Controller in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Controller. We want to see how you can contribute to our team at Edinburgh Trams!
Showcase Your Communication Skills: Since strong written and verbal communication is key for this role, ensure your application reflects your ability to communicate clearly and effectively. Use examples that demonstrate your skills in action!
Highlight Relevant Experience: Even if you don’t have direct control room experience, share any relevant experiences that showcase your ability to handle pressure and multitask. We love seeing how you’ve tackled challenges in the past!
Apply Through Our Website: Don’t forget to submit your application through our Careers website! It’s the best way for us to receive your details and get you into the selection process smoothly.
How to prepare for a job interview at Edinburgh Trams
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Controller at Edinburgh Trams. Familiarise yourself with SCADA and VICOS systems, as well as the day-to-day operations of the tram network. This will help you demonstrate your genuine interest and readiness for the role.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are essential for this position, prepare to discuss examples from your past experiences where you've effectively communicated under pressure. Think about situations where you had to relay important information quickly and clearly, especially in a busy environment.
✨Demonstrate Flexibility and Problem-Solving
Be ready to talk about how you handle competing demands and unexpected challenges. Share specific examples of times when you successfully managed multiple tasks or resolved issues on the spot. This will show that you can thrive in the dynamic environment of the Operations Control Centre.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during your interview, especially regarding emergency situations or service disruptions. Practice your responses to these types of questions, focusing on your thought process and decision-making skills. This will help you convey your ability to act as a first responder effectively.