At a Glance
- Tasks: Welcome patients, manage bookings, and support our amazing team.
- Company: Join ESS Physiotherapy, a leading clinic in Edinburgh.
- Benefits: Competitive pay, staff discounts, and career growth opportunities.
- Other info: Enjoy a supportive team environment with comprehensive training.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Customer service skills and a friendly attitude are key.
The predicted salary is between 12.8 - 12.8 £ per hour.
Are you a friendly, organised, and proactive individual with a passion for delivering exceptional customer service? Join our dedicated team at Edinburgh Sports + Spinal Physiotherapy (ESS Physiotherapy), a leading private clinic committed to helping people move better and live pain‑free.
Location: ESS Physiotherapy, Earl Grey Street Clinic, EH3 9BN
Hours: 15–30 hours per week. Shifts will be scheduled within our clinic opening hours of 8:00am–8:00pm.
About the Role
As the first point of contact for our patients and visitors, you will create an exceptional clinic experience while supporting the smooth day‑to‑day running of the practice.
- Welcome patients and visitors with warmth, professionalism, and excellent customer care
- Manage appointment bookings, incoming phone calls, emails, and online enquiries
- Coordinate appointment scheduling using clinic management software
- Support physiotherapists and clinicians to ensure efficient daily operations
- Process payments and assist with invoicing and insurance administration
- Maintain a clean, organised, and professional reception and clinic environment
About You
- Previous reception, front‑of‑house, or administrative experience (healthcare experience desirable but not essential)
- Strong clerical and administrative skills with excellent attention to detail
- Highly organised and able to manage multiple tasks effectively
- Comfortable with data entry and maintaining accurate records
- Strong typing and written communication skills
- Professional appearance and excellent telephone etiquette
- Proficient in Google Workspace applications
- Confident using technology and booking systems (full training provided)
- Reliable, approachable, and enjoys working collaboratively as part of a team
Why Join ESS Physiotherapy
- Positive, supportive, and welcoming team environment
- Comprehensive training and onboarding
- Opportunities for professional development and career progression within a growing healthcare business
- Staff discounts on physiotherapy services and gym memberships
- Excellent public transport links and central Edinburgh location
If you’re looking for a rewarding front‑of‑house role where you can make a meaningful difference in people’s lives every day, we’d love to hear from you.
To apply, please send your CV and a short cover letter to careers@physiotherapistsedinburgh.co.uk.
Job Type: Part‑time / Full‑time opportunities available
Pay: From £12.80 per hour, dependent on experience
Clinical Receptionist employer: Edinburgh Sports + Spinal Physiotherapy
At ESS Physiotherapy, we pride ourselves on fostering a positive and supportive work environment where our team members can thrive. With comprehensive training, opportunities for professional development, and the chance to make a meaningful impact in patients' lives, our central Edinburgh location offers excellent public transport links and a welcoming atmosphere that makes us an exceptional employer for those passionate about healthcare.
Contact Details:
Edinburgh Sports + Spinal Physiotherapy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Edinburgh Sports + Spinal Physiotherapy and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Edinburgh Sports + Spinal Physiotherapy and let us see your personality shine through!
We think you need these skills to ace Clinical Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Edinburgh Sports + Spinal Physiotherapy.
Get Familiar with Our Brand:Before applying, take some time to learn about Edinburgh Sports + Spinal Physiotherapy and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Edinburgh Sports + Spinal Physiotherapy
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Edinburgh Sports + Spinal Physiotherapy.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Edinburgh Sports + Spinal Physiotherapy will surely appreciate.
