At a Glance
- Tasks: Support international students with visa processes and ensure compliance with UKVI requirements.
- Company: Join a supportive team at Edinburgh Napier University focused on international student success.
- Benefits: Enjoy 41 days annual leave, flexible working, and a generous pension scheme.
- Other info: Dynamic role with opportunities for professional growth in a diverse environment.
- Why this job: Make a real difference in the lives of international students while developing your administrative skills.
- Qualifications: HNC or 3 Highers, customer service experience, and strong communication skills.
The predicted salary is between 26093 - 26093 £ per year.
We're delighted to share an opportunity within the Visa & International Support Team. We are looking for a proactive and detail-oriented Visa & International Support Assistant to join us at Sighthill. Our team leads the University's Student Visa compliance activity and provides specialist support to our international student community. We manage the full CAS (Confirmation of Acceptance for Studies) issuing process for new and continuing students and work closely with colleagues across the University to ensure our UKVI compliance responsibilities are met.
The Role
In this role, you will provide high-quality administrative and operational support to the Head of Visa and International Support, playing a key part in CAS issuance, document checking, data management and customer service. You'll help ensure our processes remain robust, effective and fully aligned with UKVI requirements. In this role, you will help ensure the University's compliance with UKVI immigration requirements, providing expert guidance to staff and students while managing key visa and sponsorship processes. You will lead CAS issuance, support compliance monitoring, audits and reporting, maintain accurate procedures and guidance, and contribute to an excellent international student experience from recruitment through to graduation, ensuring all activities are delivered in line with legislative requirements and University values.
Who Are We Looking For?
We are looking for a highly organised and customer-focused individual who enjoys working in a fast-paced environment and takes pride in delivering high-quality administrative support. You will have experience in a customer-facing role and be confident communicating with a diverse range of people, often explaining complex information in a clear and accessible way. You will possess strong attention to detail, excellent organisational skills and the ability to manage multiple priorities while maintaining accuracy. You'll be comfortable working with data and systems, have strong administrative capabilities, and demonstrate initiative when identifying solutions or improving processes. Equally important is your ability to work collaboratively as part of a team while adapting positively to changing priorities and demands.
Some essentials for the role include:
- HNC or 3 Highers (to include English) or equivalent.
- Proven experience of delivering in a customer facing service.
- Ability to interpret formal policy documents and provide relevant advice to non-experts.
- Development of working procedures to support operational processes.
- Good communication and interpersonal skills.
- Attention to detail.
- Self-motivating with the ability to use initiative.
- Ability to work well in a team.
- Positive, flexible approach to changing environment.
- Proficient data input skills.
To know more about this exciting opportunity, please see attached the role profile.
Benefits
We offer 41 days annual leave (includes bank holidays), a generous pension scheme (17.6%), flexible working and professional development opportunities.
Additional Information
Salary £26,093 per annum (starting salary, subject to annual pay increases until scale maximum of £31,236). Interview date: Sep 16th '2026, Face to face at our Sighthill Campus. On this occasion, the University cannot consider applicants requiring sponsorship or visa support for this role. International applicants will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK. Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status.
Visa and International Support Assistant employer: Edinburgh Napier University
Join a forward-thinking organisation at the forefront of digital construction and skills innovation, where your expertise will directly contribute to transforming the built environment. With a strong commitment to employee development, you will benefit from extensive learning opportunities, generous annual leave, and a supportive work culture that values collaboration and innovation. Located at the BE-ST campus in Hamilton, this role offers a unique chance to make a meaningful impact while enjoying a hybrid working model and access to a range of employee benefits.
Contact Details:
Edinburgh Napier University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visa and International Support Assistant
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We think you need these skills to ace Visa and International Support Assistant
Some tips for your application 🫡
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How to prepare for a job interview at Edinburgh Napier University
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