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- Tasks: Lead summer letting operations and ensure an exceptional experience for diverse guests.
- Company: Edinburgh Napier University, known for its vibrant student community.
- Benefits: Live-in, rent-free accommodation and competitive salary of £24,685 pro rata.
- Why this job: Make your summer unforgettable while gaining valuable leadership experience.
- Qualifications: Strong customer service skills and ability to lead a team.
- Other info: Flexible hours with opportunities for personal growth in a dynamic environment.
The predicted salary is between 19748 - 29122 £ per year.
Overview
FTC (08/06/2025 to 04/09/2025) Full Time. Live-in, rent-free accommodation included.
Make your summer count with a rewarding role at Edinburgh Napier University. Join our Student Accommodation Conference & Lettings team and play a key part in delivering an exceptional experience for thousands of summer guests. Our city-centre residences host a vibrant mix of Language Schools, tourists, Festival & Fringe performers, conference delegates, and family groups from around the world—no two days are the same.
We are looking for 2 x Senior Vacation Letting Assistants to help lead and coordinate the commercial summer letting operations across our student accommodation sites. You’ll support the draw‑down of student leases, help prepare flats for summer occupancy, and ensure a smooth transition for the 2026 student intake. This is a live‑in role, with rent-free accommodation provided on-site—an essential and valuable part of the position.
What you will do:
- Lead elements of the team’s induction and training programme in June 2026.
- Support the Conference Office with onboarding Summer Language School Centre Managers and act as a key point of contact throughout the season.
- Set the tone for your team—championing professionalism, high standards of cleanliness, effective stock/linen management, and excellent guest service.
- Deliver a consistently customer-focused experience for all visitors.
- Report repairs and maintenance issues promptly and accurately.
- Monitor the Summer Lettings Outlook inbox and respond to enquiries from University colleagues, clients, and guests.
- Carry out hands-on cleaning and bed-making tasks as required to meet operational needs.
What are we looking for:
- Flexibility to work varied hours, including essential weekend working.
- A people-focused communicator who enjoys both independent working and being part of a team.
- Willingness and physical capability to undertake demanding tasks during flat set-up and draw‑down periods.
- Strong attention to detail with proven customer service experience—reception or front-of-house skills are highly desirable.
- Confident leadership skills, with the ability to guide and motivate a team and make decisions when needed.
To learn more about this role, please see the role description attached.
Additional information:
- Salary: £24,685 calculated pro rata per annum.
- We will be speaking to potential candidates on a rolling basis, so early applications are encouraged as the role may be closed at an earlier date.
- Interviews: week commencing 23rd March at our Bainfield site.
- The University is unable to sponsor the employment of international workers in this role on the Skilled Worker visa route. International applicants will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
- We are a flexible Employer. The University is committed to inclusion, demonstrated through our work in respect of our diversity awards and accreditations.
Senior Vacation Letting Assistant employer: Edinburgh Napier University
Contact Detail:
Edinburgh Napier University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Vacation Letting Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Edinburgh Napier University and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on highlighting your customer service experience and leadership skills, as these are key for the Senior Vacation Letting Assistant role.
✨Tip Number 3
Dress to impress! Even though it’s a casual summer role, showing up in smart attire can make a great first impression. It shows you’re serious about the position and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Vacation Letting Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Vacation Letting Assistant role. Highlight your relevant experience in customer service and any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Show Off Your People Skills: Since this role is all about interacting with guests and team members, let your personality shine through! Share examples of how you've successfully communicated and worked with others in previous jobs. We love a good team player!
Be Detail-Oriented: Attention to detail is key in this position. When writing your application, make sure to proofread for any typos or errors. We appreciate candidates who take the time to present their best selves—it's a reflection of how you'll handle guest experiences!
Apply Early!: We’re reviewing applications on a rolling basis, so don’t wait until the last minute! Get your application in through our website as soon as possible to increase your chances of landing an interview. We can't wait to hear from you!
How to prepare for a job interview at Edinburgh Napier University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Vacation Letting Assistant. Familiarise yourself with the key tasks like leading the team, managing guest experiences, and handling maintenance issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering an exceptional experience for guests, be ready to share specific examples from your past work where you excelled in customer service. Highlight any relevant experience in reception or front-of-house roles, as this will demonstrate your ability to handle diverse guests effectively.
✨Demonstrate Leadership Qualities
As a Senior Vacation Letting Assistant, you'll need to lead and motivate your team. Prepare to discuss your leadership style and provide examples of how you've successfully guided a team in the past. This could include training new staff or resolving conflicts, which shows you can set the right tone for professionalism and high standards.
✨Be Ready for Practical Questions
Expect some practical questions related to the hands-on tasks involved in the role, like cleaning and bed-making. Think about how you would approach these tasks and be prepared to discuss your physical capability and willingness to get stuck in when needed. This will show that you're not just a leader but also a team player.