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- Tasks: Deliver excellent customer service and support gym users in a vibrant fitness community.
- Company: Join the welcoming team at Edinburgh Napier University's [EN]GAGE Sports Centre.
- Benefits: Enjoy 41 days annual leave, a generous pension, and discounts on sports facilities.
- Other info: Flexible shifts with opportunities for professional development and career growth.
- Why this job: Be part of a supportive team while promoting health and fitness.
- Qualifications: Passion for fitness and experience in customer service, ideally in a gym.
The predicted salary is between 23350 - 26093 £ per year.
We are looking for a loyal, committed, and focused Fitness Attendant to join our team at the [EN]GAGE Sports Centre, part of Edinburgh Napier University. This is a permanent, full-time role working 35 hours per week across two shift patterns: Week 1 Monday 07:15‑14:45, Week 2 Tuesday 14:15‑22:15 (30‑minute lunch break).
About [EN]GAGE
[EN]GAGE is home to our state‑of‑the‑art sport and fitness facility, based at our Sighthill campus. Open to students, staff, members, and the public, it offers an inclusive, fun, and welcoming environment for everyone. The centre features a fully equipped fitness suite with resistance and cardio machines, free weights, and a performance area for strength and conditioning. We also offer fitness studios, a sports hall for activities like badminton and basketball, and much more.
Responsibilities
- Be the friendly face of [EN]GAGE, delivering excellent customer service at all times.
- Support gym users by demonstrating safe and effective use of equipment.
- Maintain high standards of cleanliness, safety, and hygiene across the facility.
- Assist with setting up and taking down equipment for bookings and events.
- Work collaboratively with colleagues to enhance the customer experience.
Qualifications
- A genuine interest in sport, mobility, and fitness.
- Experience in a customer‑facing role, ideally in a gym or sports environment.
- Strong communication and interpersonal skills.
- Ability to work well within a team.
- A flexible, reliable, and proactive attitude.
- Flexible approach to consider working additional shifts to cover holidays and sickness when required.
Why Join Us?
You’ll be part of a supportive environment where your contribution matters and where you can grow your skills in the health and fitness industry.
Benefits
- Minimum of 41 days annual leave (calculated pro rata)
- A generous pension scheme (employer contribution of 17.6%)
- Nationally agreed pay increases each year
- Professional learning and development opportunities
- On‑site parking
- Discounted access to onsite sports facilities and a wide range of other staff discounts
Additional Information
Salary: £23,350 – £26,093 per annum (£12.83 – £14.34 per hour)
Closing date: 23rd October 2025
Interviews: 12th Of November 2025
Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status.
The University is unable to sponsor the employment of international workers in this role on the Skilled Worker visa route. International applicants will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
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Fitness Assistant employer: Edinburgh Napier University
Contact Detail:
Edinburgh Napier University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fitness Assistant
✨Tip Number 1
Get to know the gym culture! Spend some time at the [EN]GAGE Sports Centre, chat with staff and members, and soak up the vibe. This will help you understand what they value in a Fitness Assistant and show your genuine interest.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Fitness Assistant, like helping someone with equipment or resolving a complaint. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend fitness events in Edinburgh. Building relationships can give you insider info about the role and even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Edinburgh Napier University. Don’t forget to follow up after applying!
We think you need these skills to ace Fitness Assistant
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for health and fitness right from the start! In your application, share why you love being active and how that translates into excellent customer service.
Tailor Your CV: Make sure your CV highlights any relevant experience in customer-facing roles, especially in gyms or sports environments. We want to see how your skills align with what we’re looking for!
Be Personable: Since this role is all about being the friendly face of [EN]GAGE, don’t shy away from showcasing your communication skills. Use a warm tone in your cover letter to reflect your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Edinburgh Napier University
✨Know Your Stuff
Before the interview, brush up on your knowledge of fitness and health. Familiarise yourself with common gym equipment and safety protocols. This will show that you’re genuinely interested in the role and ready to support gym users effectively.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to a positive customer experience.
✨Team Player Vibes
The job requires working collaboratively with colleagues, so be prepared to discuss how you work within a team. Share specific instances where you’ve contributed to a team’s success or helped resolve conflicts, showcasing your strong communication and interpersonal skills.
✨Flexibility is Key
Highlight your flexible approach to work, especially regarding covering shifts. Be honest about your availability and willingness to adapt to the needs of the team. This will show that you’re reliable and proactive, which are essential traits for this role.