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- Tasks: Lead the Library Help Desk and enhance user experiences in library services.
- Company: A leading academic institution in Scotland with a supportive environment.
- Benefits: Generous annual leave and various development opportunities.
- Why this job: Make a difference in library services while developing your leadership skills.
- Qualifications: Supervisory experience, strong customer service skills, and relevant degree or experience.
- Other info: Join a dynamic team focused on improving user experiences.
The predicted salary is between 36000 - 60000 £ per year.
A leading academic institution in Scotland is seeking a Senior Information Assistant to join the Information & Operations team. This role involves managing the Library Help Desk, supervising team members, and enhancing user experiences in library services.
Ideal candidates will have:
- Supervisory experience
- Strong customer service skills
- A degree or equivalent experience
The position offers a supportive environment with generous annual leave and various development opportunities.
Senior Library & IT Help Desk Lead in Edinburgh employer: Edinburgh Napier University
Contact Detail:
Edinburgh Napier University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Library & IT Help Desk Lead in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the academic sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the institution and its values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your customer service skills and supervisory experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Senior Library & IT Help Desk Lead position. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior Library & IT Help Desk Lead in Edinburgh
Some tips for your application 🫡
Show Off Your Supervisory Skills: Make sure to highlight any supervisory experience you have in your application. We want to see how you've led teams and improved services, especially in a library or IT setting.
Customer Service is Key: Since this role is all about enhancing user experiences, don’t forget to showcase your strong customer service skills. Share specific examples of how you've gone above and beyond for users in the past.
Tailor Your Application: Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our needs and can demonstrate how they fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Edinburgh Napier University
✨Know Your Library Services
Familiarise yourself with the library services offered by the institution. Understand their user experience initiatives and think about how you can enhance them. This will show your genuine interest in the role and help you stand out.
✨Showcase Your Supervisory Skills
Prepare examples of your past supervisory experiences. Think about challenges you've faced, how you motivated your team, and any improvements you implemented. This will demonstrate your leadership capabilities and readiness for the role.
✨Customer Service is Key
Brush up on your customer service skills. Be ready to discuss how you've handled difficult situations or improved user experiences in previous roles. Highlighting your ability to connect with users will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, development opportunities, and the institution's vision for library services. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
