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- Tasks: Lead a team to deliver top-notch customer service in library and IT support.
- Company: Join a forward-thinking university committed to innovation and excellence.
- Benefits: 41 days annual leave, learning opportunities, and discounts on major retailers.
- Why this job: Make a real difference in supporting students and staff with cutting-edge services.
- Qualifications: Experience in team management and strong customer service skills required.
- Other info: Dynamic work environment with excellent career growth and support networks.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Senior Information Assistant to join our Information & Operations team. As a Senior Information Assistant, you will play a critical role in the successful management & delivery of a responsive, high quality customer centred service, leading an experienced team of Information Assistants to support our Staff and Students.
The Information & Operations team provide innovative, reliable services which are continually adapted to meet the changing needs of staff and students, supporting them to become world class professionals. Information & Operations work as part of a wide Library Services Team and assist students, staff, and guests in their use of the University's broad range of technologies and library services, helping them work smarter, faster, and easier.
The University is continuing to make significant investment in its IT and digital services provision to ensure the delivery of a consistent, high-quality IT and services across the University. Information Services provide IT and Library services which are continually being adapted to meet the changing needs of the staff and students in a rapidly changing technology environment.
The Senior Information Assistant plays a key role in delivering high-quality, customer-focused Library services to students, staff, researchers and external users. Working within an agile team under the supervision of the Library Services Manager, the post holder manages the day-to-day operation of the Library Help Desk, coordinating and supervising Information Assistants to ensure an excellent frontline enquiry service across face-to-face, digital and telephone channels.
The role combines hands-on customer support with people management, service improvement and the effective use of library and IT systems, working closely with colleagues across Library and Information Services to enhance the user experience and support the University's learning, teaching and research priorities.
Who are we looking for
- Supervisory experience of managing team members
- Strong customer focused experience, along with a good working knowledge of common Library and IT applications/systems, internet, and digital information services.
- Proven experience to proactively offer support with a complex range of needs and promote services to users to meet those needs in a busy and sometimes challenging environment.
- A degree and/or demonstrable equivalent experience.
- Ability to work well within a team environment.
- Excellent communication skills with experience of handling customers' enquiries face to face, over the phone and electronically.
- Experience of using a library and/or service management system.
- Problem-solving and analytical skills with the ability to approach and resolve problems in a thoughtful and practical manner.
Additional information
Interviews: 12th Feb 2026 at Craiglockhart
At ENU, we offer a great working environment where we support ambition, recognise achievement, and offer other excellent benefits including:
- Minimum of 41 days annual leave (including 10 fixed holidays at Easter and Christmas) and the option to purchase additional annual leave
- A wide range of learning and development opportunities
- Opportunity to join our staff inclusion and support networks
- Access to our benefits platform Vivup which includes huge range of discounts across the UK's major retailers, health care discounts and Cycle to Work
- Access to our Employee Assistance Programme
The University is unable to sponsor the employment of international workers in this role on the Skilled Worker visa route. International applicants will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Senior Information Assistant, Full time, Permanent in Edinburgh employer: Edinburgh Napier University
Contact Detail:
Edinburgh Napier University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Assistant, Full time, Permanent in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the University, especially those in the Information & Operations team. A friendly chat can give us insider info on the role and help us stand out when we apply.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We should also think about specific examples from our past experiences that showcase our skills and how we’ve handled challenges.
✨Tip Number 3
Showcase our passion for library services and technology during the interview. We can discuss how we’ve used digital tools to improve user experience, which aligns perfectly with what they’re looking for in a Senior Information Assistant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team and contributing to their mission of providing top-notch services.
We think you need these skills to ace Senior Information Assistant, Full time, Permanent in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how you can bring your unique flair to the Senior Information Assistant role!
Showcase Your Customer Service Skills: Since this role is all about providing top-notch customer service, share specific examples of how you've successfully handled enquiries in the past. We love seeing real-life scenarios where you've made a difference!
Highlight Team Management Experience: As you'll be leading a team of Information Assistants, it's crucial to demonstrate your supervisory experience. Tell us about times when you've motivated your team or improved service delivery – we want to know how you lead!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Edinburgh Napier University
✨Know Your Stuff
Make sure you’re familiar with the library and IT systems mentioned in the job description. Brush up on common applications and services, as well as any recent changes in technology that could impact the role. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Senior Information Assistant, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, focusing on your supervisory experience and how you’ve handled challenges. Be ready to discuss your approach to motivating and supporting team members.
✨Customer Service is Key
This role is all about providing excellent customer service. Think of specific instances where you’ve gone above and beyond for customers, especially in busy or challenging situations. Highlight your communication skills and how you’ve effectively resolved enquiries across different channels.
✨Problem-Solving Mindset
Prepare to discuss your analytical skills and how you approach problem-solving. Think of examples where you’ve tackled complex issues, particularly in a library or IT context. This will demonstrate your ability to think critically and adapt to changing needs, which is crucial for this role.
