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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch library services and support for students and staff.
- Company: Join Edinburgh Napier University, a supportive and inclusive workplace.
- Benefits: Enjoy 41 days annual leave, generous pension contributions, and discounts on major retailers.
- Why this job: Make a real impact in a dynamic environment while enhancing user experiences.
- Qualifications: Supervisory experience, strong customer focus, and knowledge of library and IT systems.
- Other info: Great career growth opportunities and a commitment to diversity and inclusion.
The predicted salary is between 31236 - 37694 £ per year.
At ENU, we offer a great working environment where we support ambition, recognise achievement, and offer other excellent benefits including:
- Minimum of 41 days annual leave (including 10 fixed holidays at Easter and Christmas) and the option to purchase additional annual leave
- Generous employer pension contributions
- A wide range of learning and development opportunities
- Opportunity to join our staff inclusion and support networks
- Access to our benefits platform Vivup which includes a huge range of discounts across the UK’s major retailers, health care discounts and Cycle to Work
- Access to our Employee Assistance Programme
The Team
We are looking for a Senior Information Assistant to join our Information & Operations team. As a Senior Information Assistant, you will play a critical role in the successful management & delivery of a responsive, high quality customer centred service, leading an experienced team of Information Assistants to support our Staff and Students.
The Information & Operations team provide innovative, reliable services which are continually adapted to meet the changing needs of staff and students, supporting them to become world class professionals. Information & Operations work as part of a wide Library Services Team and assist students, staff, and guests in their use of the University’s broad range of technologies and library services, helping them work smarter, faster, and easier.
The University is continuing to make significant investment in its IT and digital services provision to ensure the delivery of a consistent, high-quality IT and services across the University. Information Services provide IT and Library services which are continually being adapted to meet the changing needs of the staff and students in a rapidly changing technology environment.
The Role
The Senior Information Assistant plays a key role in delivering high-quality, customer-focused Library services to students, staff, researchers and external users. Working within an agile team under the supervision of the Library Services Manager, the postholder manages the day-to-day operation of the Library Help Desk, coordinating and supervising Information Assistants to ensure an excellent frontline enquiry service across face-to-face, digital and telephone channels. The role combines hands-on customer support with people management, service improvement and the effective use of library and IT systems, working closely with colleagues across Library and Information Services to enhance the user experience and support the University’s learning, teaching and research priorities.
Who are we looking for
You will have:
- Supervisory experience of managing team members
- Strong customer focussed experience, along with a good working knowledge of common Library and IT applications/systems, internet, and digital information services.
- Proven experience to proactively offer support with a complex range of needs and promote services to users to meet those needs in a busy and sometimes challenging environment.
- A degree and/or demonstrable equivalent experience.
- Ability to work well within a team environment.
- Excellent communication skills with experience of handling customers enquiries face to face, over the phone and electronically.
- Experience of using a library and/or service management system.
- Problem-solving and analytical skills with the ability to approach and resolve problems in a thoughtful and practical manner.
Additional information
Interviews: 12th Feb 2026 at Craiglockhart
Salary: £31,236 - £37,694 per annum
The University is unable to sponsor the employment of international workers in this role on the Skilled Worker visa route. International applicants will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status.
Senior Information Assistant in Edinburgh employer: Edinburgh Napier University
Contact Detail:
Edinburgh Napier University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Assistant in Edinburgh
✨Tip Number 1
Get to know the company! Research ENU's values and culture. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where you can meet them. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences and how they relate to the role of Senior Information Assistant. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at ENU.
We think you need these skills to ace Senior Information Assistant in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Information Assistant role. Highlight your supervisory experience and customer-focused skills, as these are key to what we're looking for at ENU.
Showcase Your Experience: Don’t just list your previous jobs; explain how your past experiences relate to the responsibilities of this role. We want to see how you’ve managed teams and provided excellent service in busy environments.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Edinburgh Napier University
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Senior Information Assistant. Brush up on your knowledge of library and IT systems, as well as customer service best practices. This will help you answer questions confidently and show that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your supervisory experience. Think of specific examples where you’ve successfully led a team or improved service delivery. Highlighting your ability to motivate and support others will set you apart.
✨Prepare for Customer Scenarios
Expect questions about handling challenging customer situations. Prepare some scenarios where you’ve resolved issues effectively, demonstrating your problem-solving skills and customer focus. This will show that you can maintain a high-quality service even under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how the university is adapting to new technologies. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
