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- Tasks: Support students and staff with queries, administration, and events at Edinburgh Napier University.
- Company: Join Scotland's #1 Modern University with a vibrant support service culture.
- Benefits: 41 days annual leave, generous pension contributions, and discounts on major retailers.
- Why this job: Make a difference in students' lives while gaining valuable administrative experience.
- Qualifications: Higher Grade qualification or equivalent experience; strong IT and communication skills.
- Other info: Dynamic environment with opportunities for learning and development.
The predicted salary is between 26093 - 31236 £ per year.
We are currently seeking various School Support Administrators to join within our School Support Service at Edinburgh Napier University, Scotland's #1 Modern University. At the heart of our university sits our School Support Service. Pertinent to both the day-to-day organisation of our Schools and our work into diverse and exciting research and projects; our School Support Service delivers flexible and resilient support to students and academic staff across the University. Simply put, through excellent service, we anticipate users' needs and deliver support services that are efficient, accessible and intuitive to our users.
The Role
SSAs are intended to operate broadly interchangeably and flexibly as support requirements demand, in order to deliver an efficient and resilient local service to academic areas. SSAs also work closely with other relevant staff (academic and non-academic) to ensure all School activities and priorities are supported coherently and appropriately to meet the University Strategy.
Responsibilities
- Act as the first point of contact for general queries from colleagues and students regarding modules and programmes, whilst signposting other services.
- Provide professional advice and support to students and academic staff.
- Administration tasks relating to marks submission including preparation of board papers.
- Support student induction, Welcome Week calendars and open days.
- Provide administration support for module selection and enrolment.
- Process student change of circumstances requests, such as suspensions of study, withdrawal and transfers.
- Supporting major student focussed activities such as induction and registration, examinations and graduation.
- Supporting student records work, including responding to student queries through our records shop.
- Maintenance of appropriate databases including academic and student records; records management.
- Providing general support to the School Support Service department.
- Administrative support of the Provision and Module Approval processes in line with the Quality framework.
- Committee servicing support including Quality and Curriculum Management and Student Experience committees.
- Supporting routine monitoring and maintenance of records for reviews and accreditation activities.
- Recruitment and administration of External Examiners.
What We Are Looking For
- Higher Grade qualification (or equivalent experience).
- Prior Administrative Experience In Further Or Higher Education Preferred.
- Good IT skills including experience of Microsoft Office packages.
- Excellent customer service and communication skills.
- Ability to build relationships with colleagues and academic staff.
- Strong organizational and multitasking abilities.
- Attention to detail.
- Willingness to learn.
Benefits We Offer
- Minimum of 41 days annual leave.
- Employer pension contributions of 17.6%.
- A wide range of learning and development opportunities.
- Maternity, paternity, adoption and shared parental leave.
- Access to our benefits platform Vivup which includes huge range of discounts across the UK's major retailers, health care discounts and Cycle to Work.
Salary: £26,093 - £31,236 per annum. Interviews: Week of 9th of Feb - 9th and 10th Feb (TBC). Please note that these interviews will be conducted on our Craiglockhart campus, face to face. The University is unable to sponsor the employment of international workers in this role on the Skilled Worker visa route. International applicants will only be able to take up this role if they can demonstrate an alternative right to work in the UK. Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status.
School Support Administrator in Edinburgh employer: Edinburgh Napier University
Contact Detail:
Edinburgh Napier University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land School Support Administrator in Edinburgh
✨Tip Number 1
Get to know the university! Research Edinburgh Napier University and its School Support Service. Understanding their values and what they do will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend university events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about common questions related to administrative roles and customer service. Practise your answers, focusing on how your skills align with the responsibilities listed in the job description.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Edinburgh Napier University. Don’t miss out!
We think you need these skills to ace School Support Administrator in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the School Support Administrator role. Highlight your relevant experience and skills that match what we’re looking for, like your administrative background and customer service skills.
Show Off Your IT Skills: Since good IT skills are a must, don’t forget to mention your experience with Microsoft Office packages. We want to see how you can use these tools to support our academic staff and students effectively.
Be Personable: As the first point of contact for queries, it’s important to showcase your excellent communication skills. Use your application to demonstrate how you build relationships and provide professional advice to both students and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Edinburgh Napier University
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a School Support Administrator. Familiarise yourself with tasks like student induction, administration support for module selection, and handling queries from students and staff. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with students and academic staff, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent support or resolved issues effectively. This will show that you can handle the demands of the position with ease.
✨Highlight Your Organisational Skills
As a School Support Administrator, you'll need to juggle multiple tasks. Be ready to share examples of how you've successfully managed your time and prioritised tasks in previous roles. This could include managing deadlines for marks submission or coordinating events like Welcome Week.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
