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- Tasks: Lead a team to provide top-notch customer service at the library help desk.
- Company: A prestigious educational institution in Edinburgh with a focus on inclusivity.
- Benefits: Competitive salary and a commitment to an inclusive workplace.
- Why this job: Make a difference in students' lives while developing your leadership skills.
- Qualifications: Supervisory experience and strong problem-solving abilities required.
- Other info: Join a dynamic environment that values teamwork and support.
The predicted salary is between 36000 - 60000 £ per year.
A leading educational institution in Edinburgh is seeking a Senior Information Assistant to ensure high-quality customer service within the library. The candidate will manage the Library Help Desk and lead a team of Information Assistants to support users effectively.
Expectations include:
- Supervisory experience
- Strong problem-solving skills
- The ability to work in a challenging environment
This position offers a competitive salary and is committed to creating an inclusive workplace.
Lead Information & Customer Services Specialist in Edinburgh employer: Edinburgh Napier University
Contact Detail:
Edinburgh Napier University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Information & Customer Services Specialist in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the institution on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We should also think of examples from our past experiences that showcase our problem-solving skills.
✨Tip Number 3
Showcase our passion for education and inclusivity during interviews. We want to demonstrate that we align with the institution's values and are ready to contribute to a positive workplace culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in the role.
We think you need these skills to ace Lead Information & Customer Services Specialist in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and problem-solving skills. We want to see how you've led teams and tackled challenges in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Lead Information & Customer Services Specialist role. Share specific examples of how you've provided high-quality customer service.
Showcase Your Team Leadership: Since this role involves leading a team, be sure to mention any relevant leadership experiences. We love to see how you’ve motivated others and created a positive work environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Edinburgh Napier University
✨Know Your Stuff
Make sure you’re well-versed in the library's services and resources. Familiarise yourself with common customer queries and how to address them. This will show that you’re proactive and ready to lead the team effectively.
✨Showcase Your Leadership Skills
Prepare examples of your supervisory experience. Think about times when you’ve successfully led a team or resolved conflicts. Highlighting these experiences will demonstrate your capability to manage the Library Help Desk and support your colleagues.
✨Problem-Solving Prowess
Be ready to discuss specific challenges you’ve faced in previous roles and how you tackled them. This is crucial for a role that requires strong problem-solving skills, so think of scenarios that showcase your ability to think on your feet.
✨Embrace Inclusivity
Since the institution values an inclusive workplace, be prepared to talk about how you promote diversity and inclusion in your work environment. Share any initiatives you’ve been part of that fostered a welcoming atmosphere for all users.
