At a Glance
- Tasks: Provide hands-on IT and AV support across Edinburgh campuses, ensuring smooth operations.
- Company: Join a forward-thinking university committed to innovation and user satisfaction.
- Benefits: Competitive salary, generous leave, pension contributions, and extensive learning opportunities.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real difference in the tech experience for students and staff every day.
- Qualifications: Experience in IT/AV support, strong customer focus, and effective problem-solving skills.
The predicted salary is between 26093 - 31236 £ per year.
Information Services underpins all aspects of University operations, enabling delivery of our ambitions across Learning & Teaching, Research & Innovation, and Internationalisation. To achieve this, we stay ahead of sector and technology trends, listen to user needs, and develop core, interoperable capabilities that can be reused across the University. We ensure these services are delivered expertly, aligned to business priorities and represent best value for money.
We are now looking for a Campus IT & AV Technician to join our team; someone who is passionate about technology, thrives in a fast-paced environment, and enjoys delivering high-quality support across our campuses, making a real difference to the day-to-day experience of our staff and students.
The Role
As a Campus IT & AV Technician, you will play a key role in delivering front-line IT and audio-visual support across our Edinburgh campuses, including Sighthill, Merchiston and Craiglockhart. Working in a fast-paced, customer-focused environment, you will provide hands-on support to staff, students and visitors, ensuring teaching, learning and event spaces run smoothly and effectively. This is a campus-based role, with regular rotation between sites, giving you the opportunity to work across a diverse range of environments while building strong relationships with colleagues and users.
You will be involved in installing, maintaining and troubleshooting a wide range of IT and AV technologies, while also contributing to service improvements, documentation and user guidance, helping to ensure services are reliable, responsive and aligned to the needs of our University community.
What We're Looking For
We are looking for a proactive and customer-focused IT and AV professional who enjoys delivering hands-on support and working in a fast-paced environment. You will be someone who can build strong relationships, solve problems effectively and contribute to a high-quality user experience across our campuses.
- Experience working in an IT and/or AV support environment, providing front-line technical support and troubleshooting
- A strong customer focus, with the ability to understand user needs and deliver clear, practical solutions
- Knowledge of IT and AV technologies, including hardware, software, networking and audio-visual systems
- The ability to prioritise workloads and work calmly under pressure, managing multiple tasks to meet deadlines
- Strong communication skills, with the confidence to support, guide and train users at all levels
- Effective problem-solving skills, with a logical and methodical approach
- Experience working collaboratively with colleagues, teams and external suppliers
- A commitment to continuous learning and staying up to date with emerging technologies
It would also be beneficial if you have:
- Experience supporting IT & AV services within a higher education environment
- An ITIL Foundation qualification or equivalent practical experience
Our Excellent Benefits Package:
At ENU, we offer a great working environment where we support ambition, recognise achievement, and offer other excellent benefits including:
- Salary: Grade 3: £26,093 with annual pay progression within the grade to go up to £31,236 (Grade 3- £26,093 - £31,236 per annum)
- Minimum of 41 days annual leave (including 10 fixed holidays at Easter and Christmas) and the option to purchase additional annual leave
- Generous employer pension contributions
- A wide range of learning and development opportunities
- Access to our benefits platform Vivup which includes a huge range of discounts across the UK's major retailers, health care discounts and Cycle to Work
- Access to our Employee Assistance Programme
Additional information:
Applications encouraged by 14th of June 2026. Interviews: Week of 22nd of June. On this occasion, the University will not consider applicants requiring sponsorship or visa support for this role. International applicants will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Campus IT & AV Technician in Edinburgh employer: Edinburgh Napier University
At Edinburgh Napier University, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Campus IT & AV Technician, you'll enjoy a supportive environment with ample opportunities for professional growth, competitive salary progression, and an impressive benefits package, including generous annual leave and access to extensive learning resources. Join us in making a meaningful impact on the educational experience of our diverse community across our beautiful Edinburgh campuses.
Contact Details:
Edinburgh Napier University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Campus IT & AV Technician in Edinburgh
✨Tip Number 1
Get to know the campus! Familiarise yourself with the different locations and facilities. This will not only help you feel more comfortable but also show your potential employer that you're genuinely interested in the role and the environment you'll be working in.
✨Tip Number 2
Network like a pro! Attend university events or tech meetups to connect with staff and students. Building relationships can give you insider info about the role and might even lead to a recommendation when it comes time to apply.
✨Tip Number 3
Show off your skills! If you have the chance, volunteer for tech support at events or workshops. This hands-on experience will not only boost your CV but also demonstrate your commitment to providing high-quality support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Campus IT & AV Technician in Edinburgh
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! We want to see how much you love IT and AV support, so share any relevant experiences that highlight your passion.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience in front-line technical support and how you've solved problems in a fast-paced environment. This will show us you're the right fit!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This helps us see how you can contribute to our team.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Edinburgh Napier University
✨Know Your Tech
Make sure you brush up on your knowledge of IT and AV technologies. Be ready to discuss specific hardware, software, and networking systems you've worked with. This will show that you're not just passionate about technology but also have the hands-on experience needed for the role.
✨Customer Focus is Key
Prepare examples of how you've provided excellent customer support in previous roles. Think about times when you solved a problem for a user or improved their experience. This will demonstrate your strong customer focus and ability to understand user needs.
✨Stay Calm Under Pressure
Since this role involves working in a fast-paced environment, think of scenarios where you've successfully managed multiple tasks or tight deadlines. Share these experiences during the interview to highlight your ability to prioritise and stay calm under pressure.
✨Communication is Crucial
Practice explaining technical concepts in simple terms. You might be asked to guide or train users at different levels, so showcasing your strong communication skills will be essential. Consider role-playing with a friend to refine your approach.
