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- Tasks: Assist students with tenancy issues and provide top-notch customer service.
- Company: Join a leading university's Property & Facilities team.
- Benefits: 41 days annual leave, generous pension, gym discounts, and learning opportunities.
- Why this job: Be at the heart of student life and make a real difference.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Dynamic work environment with excellent career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Benefits:
- Minimum 41 days annual leave (including 10 fixed holidays)
- A generous pension scheme (employer contribution 17.6%)
- Nationally agreed pay increases each year
- Various learning and development opportunities
- Discounted access to onsite and local gym facilities and a wide range of staff discounts
About the Role:
We are looking for an Accommodation Assistant to join our Property & Facilities team on a permanent basis, based on site at Bainfield, with travel through the Student Accommodation portfolio (Slateford Road and Orwell Terrace). The Property & Facilities Team delivers a first‑class service to over 1,500 staff and nearly 19,000 students. This team is one of the largest professional services departments within the University and is responsible for the management and development of the University Campuses, Ancillary Facilities, Student Accommodation, Conferencing & Events, Catering, Facilities Services, Print & Document Services, Logistics and Engagement. This is an exciting opportunity to work as part of a team who are at the heart of the University.
Duties:
- Provide front‑line advice and assistance to new and existing student tenants on a wide range of tenancy and repairs issues, rent and arrears information, allocation procedures, inter‑flat issues and private sector advice.
- Provide excellent customer service by responding quickly and appropriately to all student and stakeholder enquiries face to face, by email or by phone.
- Maintain and update the Student Accommodation Housing Management System and associated software packages.
- Work alongside the Accommodation Officer to assist in the overall management, care, supervision and cleanliness of the flats.
Qualifications & Experience:
- Strong, customer‑service focused outlook with the ability to communicate clearly and effectively, both orally and in writing.
- Extensive relevant front‑line customer contact experience (preferred from a housing/property management background) with a commitment to delivering the highest levels of customer service.
- Experience dealing with a complex range of user needs and delivering appropriate service models.
- Excellent working knowledge of all Microsoft packages, particularly demonstrable experience of Excel.
- Ability to work on own initiative, prioritise effectively and meet tight deadlines.
- Well‑developed analytical and evaluative skills with attention to detail, and ability to make decisions.
- Experience of streamlining or introducing processes in operational property management.
- Experience of working within Further Education/Higher Education environment.
- Knowledge of housing legislation and the private rented sector, including repairs reporting and operational property management, preferably within student accommodation.
Additional Information:
Grade 3. Interview dates: 2nd and 3rd February. The University will not consider applicants requiring sponsorship or visa support for this role. International applicants will need to demonstrate an alternative right to work in the UK. The University is committed to inclusion, demonstrated through our work in respect of our diversity awards and accreditation and holds Disability Confident, Carer Positive and Stonewall Scotland Diversity Champion status.
Accommodation Assistant - Full Time, Permanent in Edinburgh employer: Edinburgh Napier University
Contact Detail:
Edinburgh Napier University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Assistant - Full Time, Permanent in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the University and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role of Accommodation Assistant, and don’t forget to highlight your problem-solving skills!
✨Tip Number 3
Dress to impress! Make sure you look professional and approachable for your interview. First impressions matter, especially in a role where you'll be interacting with students and staff regularly.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Accommodation Assistant - Full Time, Permanent in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Accommodation Assistant role. We want to see how you can bring your customer service expertise to our Property & Facilities team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with students and stakeholders, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect your capability in both written and verbal communication.
Highlight Relevant Experience: If you've got experience in housing or property management, make it shine! We love seeing candidates who understand the ins and outs of student accommodation and can handle various tenant issues with ease.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us at StudySmarter.
How to prepare for a job interview at Edinburgh Napier University
✨Know Your Stuff
Make sure you understand the role of an Accommodation Assistant inside out. Familiarise yourself with the duties listed in the job description, especially around customer service and property management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handled difficult situations or resolved conflicts, as this will demonstrate your ability to manage tenant issues effectively.
✨Brush Up on Relevant Legislation
Having a solid understanding of housing legislation and the private rented sector is crucial. Do some research on current laws and regulations that affect student accommodation. This knowledge will not only impress your interviewers but also show that you're prepared to handle tenancy and repairs issues competently.
✨Practice Your Communication Skills
As you'll be communicating with students and stakeholders regularly, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member, focusing on how you can convey information effectively, both verbally and in writing. This will help you feel more at ease during the actual interview.
