At a Glance
- Tasks: Lead IT service delivery and improve digital systems for a vibrant university community.
- Company: Edinburgh Napier University, known for its innovative digital solutions.
- Benefits: 41 days annual leave, generous pension, flexible working, and professional development.
- Other info: Join a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact on technology and user experience in a dynamic environment.
- Qualifications: Experience with enterprise systems and strong stakeholder engagement skills required.
The predicted salary is between 37694 - 46049 € per year.
At Edinburgh Napier University, our Information Services department plays a vital role in delivering reliable, innovative digital systems that support our students, staff and wider community. Currently, we have an opportunity for an IT Service Delivery Lead to join our Corporate Systems team and help drive service improvement across a complex and evolving technology landscape.
The Role: As IT Service Delivery Lead, you will be joining us initially with the opportunity to support the delivery of a brand-new University website project, working closely with stakeholders to shape service design, establish support models, and ensure the Digital Experience Platform (DXP) and web estate are resilient, user-focused, and continuously improved.
Your excellent relationship building skills will allow you to sufficiently focus on stakeholder engagement, service performance, and align digital delivery with user needs. As someone with a diverse overarching knowledge of different enterprise systems, you will also be in a great position to work across a wide portfolio, supporting Library, Finance, Research, Property and Facilities, Marketing and People Services, to ensure they are well-integrated, optimised, and delivering value.
Supporting the University’s Corporate Systems portfolio, you will be joining a team that drives process improvements and supports the evolution of the University’s enterprise architecture by enhancing and integrating key systems, including (but not limited to): Exlibris, U4 ERP (Agresso), Flywire, WorkTribe, Squiz DXP, Planon, LenelS2, SafeZone, Corporate Website, iTrent/People First, Planon, Kinetics, and XN Leisure, helping to create a more connected and efficient digital environment.
Further to this, the role will offer you a high degree of autonomy to achieve your objectives. This will see you liaising with staff at all levels across the University and working proactively with multiple stakeholders to provide expert help and advice on development and support issues that best serve their needs and meet strategic objectives. This is a fantastic opportunity for someone who enjoys working at the intersection of technology, service delivery, and business change, ensuring systems not only work effectively but continuously evolve to meet user needs.
What we will need from you: We’re looking for someone who combines technical understanding with strong stakeholder engagement skills and a proactive, solutions-focused mindset. For this, you will need:
- Experience of working with enterprise or corporate systems (e.g. HR, Finance, or similar platforms)
- A track record of implementing or improving business processes and systems
- Strong ability to analyse requirements and translate them into effective system solutions
- Experience across the full system lifecycle, from requirements through to implementation and support
- Confidence working with stakeholders at all levels, including non-technical audiences
- Knowledge of system configuration, integrations, or change processes (ITIL awareness is desirable)
Benefits we offer: 41 days annual leave, generous pension scheme (17.6%), flexible working and professional development opportunities.
Additional information: Salary: £37,694 - £46,049 p/a (depending on experience) Contract: Permanent, Full Time 35 hrs/wk Interviews: Week commencing 22nd June 2026 On this occasion, the University will not consider applicants requiring sponsorship or visa support for this role. International applicants will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK. The University holds Disability Confident, Carer Positive and Stonewall Scotland Diversity Champion status. We are a flexible Employer.
IT Service Delivery Lead in Dunfermline employer: Edinburgh Napier University
Edinburgh Napier University is an exceptional employer that prioritises innovation and collaboration within its Information Services department. With a strong commitment to employee development, the university offers generous benefits such as 41 days of annual leave, a robust pension scheme, and flexible working arrangements, fostering a supportive work culture that encourages professional growth. Joining our Corporate Systems team means being part of a dynamic environment where your contributions directly impact the digital experience of students and staff alike.
Contact Detail:
Edinburgh Napier University Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Lead in Dunfermline
✨Tip Number 1
Network like a pro! Reach out to current employees at Edinburgh Napier University on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. Building these connections can give us valuable insights and help you stand out.
✨Tip Number 2
Prepare for the interview by researching the university's recent projects and initiatives, especially around digital systems. This shows that we’re genuinely interested in the role and helps us tailor our answers to align with their goals.
✨Tip Number 3
Practice your stakeholder engagement skills! Think of examples from your past experiences where you successfully collaborated with different teams. We want to demonstrate how we can effectively communicate and build relationships across various departments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re committed to the process and keen on joining the team at Edinburgh Napier University.
We think you need these skills to ace IT Service Delivery Lead in Dunfermline
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with enterprise systems and stakeholder engagement. We want to see how your skills align with the role of IT Service Delivery Lead, so don’t hold back on showcasing relevant projects!
Showcase Your Technical Know-How:Don’t forget to mention your technical understanding of systems like HR or Finance platforms. We’re looking for someone who can bridge the gap between tech and user needs, so let us know how you’ve done this in the past!
Highlight Your Problem-Solving Skills:We love a proactive mindset! Share examples of how you've improved business processes or tackled challenges in previous roles. This will show us that you’re not just about maintaining systems but also about evolving them.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Edinburgh Napier University
✨Know Your Systems
Make sure you brush up on your knowledge of enterprise systems, especially those mentioned in the job description like Exlibris and U4 ERP. Being able to discuss how these systems can be improved or integrated will show that you're not just familiar with them, but that you can also think critically about their application.
✨Engage Stakeholders
Prepare to talk about your experience with stakeholder engagement. Think of specific examples where you've successfully collaborated with non-technical audiences. This will demonstrate your ability to communicate effectively and build relationships, which is crucial for the role.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight instances where you implemented process improvements or system enhancements, as this aligns perfectly with what they’re looking for.
✨Understand the Digital Experience Platform
Familiarise yourself with the concept of a Digital Experience Platform (DXP). Be prepared to discuss how you would ensure that the DXP and web estate are user-focused and resilient. Showing that you understand the importance of user experience will set you apart from other candidates.
