At a Glance
- Tasks: Lead IT service delivery and improve digital systems for students and staff.
- Company: Edinburgh Napier University, a forward-thinking institution focused on innovation.
- Benefits: 41 days annual leave, generous pension, flexible working, and professional development.
- Other info: Join a diverse team committed to continuous improvement and user-focused solutions.
- Why this job: Shape the future of digital services and make a real impact in education.
- Qualifications: Experience in IT service delivery and knowledge of system lifecycle.
The predicted salary is between 37694 - 46049 € per year.
At Edinburgh Napier University, our Information Services department plays a vital role in delivering reliable, innovative digital systems that support our students, staff and wider community. Currently, we have an opportunity for an IT Service Delivery Lead to join our Corporate Systems team and help drive service improvement across a complex and evolving technology landscape.
As IT Service Delivery Lead, you will be joining us initially with the opportunity to support the delivery of a brand-new University website project, working closely with stakeholders to shape service design, establish support models, and ensure the Digital Experience Platform (DXP) and web estate are resilient, user-focused, and continuously improved.
Your excellent relationship building skills will allow you to sufficiently focus on stakeholder engagement, service performance, and align digital delivery with user needs. As someone with a diverse overarching knowledge of different enterprise systems, you will also be in a great position to work across a wide portfolio, supporting Library, Finance, Research, Property and Facilities, Marketing and People Services, to ensure they are well-integrated, optimised, and delivering value.
Supporting the University’s Corporate Systems portfolio, you will be joining a team that drives process improvements and supports the evolution of the University’s enterprise architecture by enhancing and integrating key systems, including (but not limited to): Exlibris, U4 ERP (Agresso), Flywire, WorkTribe, Squiz DXP, Planon, LenelS2, SafeZone, Corporate Website, iTrent/People First, Planon, Kinetics, and XN Leisure, helping to create a more connected and efficient digital environment.
This will see you liaising with staff at all levels across the University and working proactively with multiple stakeholders to provide expert help and advice on development and support issues that best serve their needs and meet strategic objectives. This is a fantastic opportunity for someone who enjoys working at the intersection of technology, service delivery, and business change, ensuring systems not only work effectively but continuously evolve to meet user needs.
- Experience across the full system lifecycle, from requirements through to implementation and support
- Knowledge of system configuration, integrations, or change processes (ITIL awareness is desirable)
41 days annual leave, generous pension scheme (17.6%), flexible working and professional development opportunities.
Salary: £37,694 - £46,049 p/a (depending on experience)
Contract: Permanent, Full Time 35 hrs/wk
On this occasion, the University will not consider applicants requiring sponsorship or visa support for this role. The University holds Disability Confident, Carer Positive and Stonewall Scotland Diversity Champion status. We are a flexible Employer.
Locations
Senior IT Support / Service Delivery Lead in Dunfermline, Fife employer: Edinburgh Napier University
Edinburgh Napier University is an exceptional employer that prioritises innovation and collaboration within its Information Services department. With a strong commitment to employee growth, the university offers 41 days of annual leave, a generous pension scheme, and flexible working arrangements, fostering a supportive work culture that values diversity and inclusivity. Joining our team means being part of a dynamic environment where your contributions directly impact the digital experience of students and staff, making it a truly rewarding place to work.
Contact Detail:
Edinburgh Napier University Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support / Service Delivery Lead in Dunfermline, Fife
✨Tip Number 1
Network like a pro! Reach out to current employees at Edinburgh Napier University on LinkedIn. Ask them about their experiences and any tips they might have for the application process. Building connections can give you insider info that could set you apart.
✨Tip Number 2
Prepare for the interview by researching the latest trends in IT service delivery. Familiarise yourself with the specific systems mentioned in the job description, like Exlibris and U4 ERP. Showing that you know your stuff will impress the hiring team!
✨Tip Number 3
Practice your relationship-building skills! Think of examples from your past where you've successfully engaged stakeholders or improved service delivery. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at StudySmarter and contributing to the exciting projects at Edinburgh Napier University.
We think you need these skills to ace Senior IT Support / Service Delivery Lead in Dunfermline, Fife
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Service Delivery Lead. Highlight your experience with enterprise systems and service delivery, and don’t forget to mention any relevant projects you've worked on that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your relationship-building skills and how you can drive service improvement. Be sure to connect your past experiences with the needs of the University’s Corporate Systems team.
Showcase Your Stakeholder Engagement Skills:In your application, emphasise your ability to liaise with various stakeholders. Share examples of how you've successfully engaged with different teams to deliver user-focused solutions in the past.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Edinburgh Napier University
✨Know Your Systems
Make sure you brush up on your knowledge of the various enterprise systems mentioned in the job description. Familiarise yourself with how they integrate and support different departments. This will show that you understand the role's requirements and can hit the ground running.
✨Engage Stakeholders
Prepare to discuss your experience in stakeholder engagement. Think of specific examples where you've successfully collaborated with different teams to improve service delivery. Highlighting your relationship-building skills will be key, as this role involves liaising with staff at all levels.
✨Demonstrate Service Improvement Mindset
Be ready to talk about how you've driven service improvements in previous roles. Share concrete examples of how you've identified issues, implemented changes, and measured success. This will align perfectly with the university's focus on continuous improvement.
✨Showcase Your ITIL Knowledge
Even if you don't have extensive ITIL experience, showing awareness of its principles can set you apart. Brush up on ITIL concepts related to service delivery and change management, and be prepared to discuss how these can apply to the university's needs.
