At a Glance
- Tasks: Lead IT service delivery and improve digital systems for a vibrant university community.
- Company: Edinburgh Napier University, known for its innovative digital solutions.
- Benefits: 41 days annual leave, generous pension, flexible working, and professional development.
- Other info: Join a diverse team with excellent career growth opportunities in a supportive environment.
- Why this job: Shape the future of university services and enhance user experiences with cutting-edge technology.
- Qualifications: Experience with enterprise systems and strong stakeholder engagement skills required.
The predicted salary is between 37694 - 46049 € per year.
At Edinburgh Napier University, our Information Services department plays a vital role in delivering reliable, innovative digital systems that support our students, staff and wider community. Currently, we have an opportunity for an IT Service Delivery Lead to join our Corporate Systems team and help drive service improvement across a complex and evolving technology landscape.
The Role: As IT Service Delivery Lead, you will be joining us initially with the opportunity to support the delivery of a brand-new University website project, working closely with stakeholders to shape service design, establish support models, and ensure the Digital Experience Platform (DXP) and web estate are resilient, user-focused, and continuously improved. Your excellent relationship building skills will allow you to sufficiently focus on stakeholder engagement, service performance, and align digital delivery with user needs.
As someone with a diverse overarching knowledge of different enterprise systems, you will also be in a great position to work across a wide portfolio, supporting Library, Finance, Research, Property and Facilities, Marketing and People Services, to ensure they are well-integrated, optimised, and delivering value. Supporting the University’s Corporate Systems portfolio, you will be joining a team that drives process improvements and supports the evolution of the University’s enterprise architecture by enhancing and integrating key systems, including (but not limited to): Exlibris, U4 ERP (Agresso), Flywire, WorkTribe, Squiz DXP, Planon, LenelS2, SafeZone, Corporate Website, iTrent/People First, Planon, Kinetics, and XN Leisure, helping to create a more connected and efficient digital environment.
Further to this, the role will offer you a high degree of autonomy to achieve your objectives. This will see you liaising with staff at all levels across the University and working proactively with multiple stakeholders to provide expert help and advice on development and support issues that best serve their needs and meet strategic objectives. This is a fantastic opportunity for someone who enjoys working at the intersection of technology, service delivery, and business change, ensuring systems not only work effectively but continuously evolve to meet user needs.
What we will need from you: We’re looking for someone who combines technical understanding with strong stakeholder engagement skills and a proactive, solutions-focused mindset. For this, you will need:
- Experience of working with enterprise or corporate systems (e.g. HR, Finance, or similar platforms)
- A track record of implementing or improving business processes and systems
- Strong ability to analyse requirements and translate them into effective system solutions
- Experience across the full system lifecycle, from requirements through to implementation and support
- Confidence working with stakeholders at all levels, including non-technical audiences
- Knowledge of system configuration, integrations, or change processes (ITIL awareness is desirable)
Benefits we offer: 41 days annual leave, generous pension scheme (17.6%), flexible working and professional development opportunities.
Additional information: Salary: £37,694 - £46,049 p/a (depending on experience) Contract: Permanent, Full Time 35 hrs/wk Interviews: Week commencing 22nd June 2026. On this occasion, the University will not consider applicants requiring sponsorship or visa support for this role. International applicants will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK. The University holds Disability Confident, Carer Positive and Stonewall Scotland Diversity Champion status. We are a flexible Employer.
IT Service Delivery Lead in Central employer: Edinburgh Napier University
Edinburgh Napier University is an exceptional employer that prioritises innovation and collaboration within its Information Services department. With a strong commitment to employee development, generous benefits including 41 days of annual leave and a robust pension scheme, and a flexible work culture, the university fosters an environment where IT professionals can thrive while making a meaningful impact on the digital experience of students and staff alike.
Contact Detail:
Edinburgh Napier University Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Lead in Central
✨Tip Number 1
Network like a pro! Reach out to current employees at Edinburgh Napier University on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the IT Service Delivery Lead role. Building these connections can give you insider knowledge and potentially a referral.
✨Tip Number 2
Prepare for the interview by researching the latest trends in digital systems and service delivery. Familiarise yourself with the specific enterprise systems mentioned in the job description. This will show that you're not just interested in the role, but also passionate about contributing to the university's goals.
✨Tip Number 3
Practice your stakeholder engagement skills! Think of examples from your past experiences where you've successfully collaborated with different teams. Be ready to discuss how you can apply those skills to improve service delivery at the university.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re serious about the opportunity and want to be part of the team at Edinburgh Napier University.
We think you need these skills to ace IT Service Delivery Lead in Central
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Service Delivery Lead role. Highlight your experience with enterprise systems and stakeholder engagement, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Technical Skills:Don’t shy away from detailing your technical knowledge in your application. Mention any relevant systems you've worked with, like HR or Finance platforms, and how you’ve improved processes. This will help us see your fit for the role right away.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our team there!
How to prepare for a job interview at Edinburgh Napier University
✨Know Your Systems
Make sure you brush up on your knowledge of enterprise systems, especially those mentioned in the job description like Exlibris and U4 ERP. Being able to discuss how these systems can be improved or integrated will show that you're not just familiar with them, but that you can also think critically about their application.
✨Engage Stakeholders
Prepare examples of how you've successfully engaged with stakeholders in the past. Think about specific situations where you built relationships or improved service delivery. This will demonstrate your ability to communicate effectively with both technical and non-technical audiences.
✨Show Your Problem-Solving Skills
Be ready to discuss your proactive, solutions-focused mindset. Think of scenarios where you identified a problem within a system or process and how you went about resolving it. This will highlight your analytical skills and your ability to implement effective solutions.
✨Understand the Digital Experience
Familiarise yourself with the concept of user-focused design, especially in relation to digital platforms. Be prepared to discuss how you would ensure that the new University website project meets user needs and enhances the overall digital experience for students and staff.
