Information Services underpins all aspects of University operations, enabling delivery of our ambitions across Learning & Teaching, Research & Innovation, and Internationalisation. To achieve this, we stay ahead of sector and technology trends, listen to user needs, and develop core, interoperable capabilities that can be reused across the University. We ensure these services are delivered expertly, aligned to business priorities and represent best value for money.
We are now looking for a Campus IT & AV Technician to join our team—someone who is passionate about technology, thrives in a fast-paced environment, and enjoys delivering high-quality support across our campuses, making a real difference to the day-to‑day experience of our staff and students.
The Role
As a Campus IT & AV Technician, you’ll play a key role in delivering front‑line IT and audio‑visual support across our Edinburgh campuses, including Sighthill, Merchiston and Craiglockhart.
Working in a fast‑paced, customer‑focused environment, you’ll provide hands‑on support to staff, students and visitors, ensuring teaching, learning and event spaces run smoothly and effectively. This is a campus‑based role, with regular rotation between sites, giving you the opportunity to work across a diverse range of environments while building strong relationships with colleagues and users.
You’ll be involved in installing, maintaining and troubleshooting a wide range of IT and AV technologies, while also contributing to service improvements, documentation and user guidance, helping to ensure services are reliable, responsive and aligned to the needs of our University community.
What We’re Looking For
We’re looking for a proactive and customer‑focused IT and AV professional who enjoys delivering hands‑on support and working in a fast‑paced environment. You’ll be someone who can build strong relationships, solve problems effectively and contribute to a high‑quality user experience across our campuses.
You’ll bring:
- Experience working in an IT and/or AV support environment, providing front‑line technical support and troubleshooting
- A strong customer focus, with the ability to understand user needs and deliver clear, practical solutions
- Knowledge of IT and AV technologies, including hardware, software, networking and audio‑visual systems
- The ability to prioritise workloads and work calmly under pressure, managing multiple tasks to meet deadlines
- Strong communication skills, with the confidence to support, guide and train users at all levels
- Effective problem‑solving skills, with a logical and methodical approach
- Experience working collaboratively with colleagues, teams and external suppliers
- A commitment to continuous learning and staying up to date with emerging technologies
It would also be beneficial if you have:
- Experience supporting IT & AV services within a higher education environment
- An ITIL Foundation qualification or equivalent practical experience
At ENU, we offer a great working environment where we support ambition, recognise achievement, and offer other excellent benefits including:
- Salary: Grade 3: £26,093 with annual pay progression within the grade to go up to £31,236 (Grade 3- £26,093 - £31,236 per annum)
- Minimum of 41 days annual leave (including 10 fixed holidays at Easter and Christmas) and the option to purchase additional annual leave
- A wide range of learning and development opportunities
- Access to our benefits platform Vivup which includes a huge range of discounts across the UK’s major retailers, health care discounts and Cycle to Work
- Access to our Employee Assistance Programme
Additional information
Applications encouraged by 14th of June 2026
Interviews: Week of 22nd of June
On this occasion, the University will not consider applicants requiring sponsorship or visa support for this role. International applicants will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Contact Details:
Edinburgh Napier University Recruitment Team
