At a Glance
- Tasks: Lead IT service delivery and improve digital systems for a vibrant university community.
- Company: Edinburgh Napier University, known for innovation and a supportive culture.
- Benefits: 41 days annual leave, generous pension, flexible working, and professional development.
- Other info: Join a diverse team committed to continuous improvement and user-focused solutions.
- Why this job: Shape the future of digital services while making a real impact on user experience.
- Qualifications: Experience in system lifecycle management and strong stakeholder engagement skills.
The predicted salary is between 37694 - 46049 € per year.
At Edinburgh Napier University, our Information Services department plays a vital role in delivering reliable, innovative digital systems that support our students, staff and wider community. Currently, we have an opportunity for an IT Service Delivery Lead to join our Corporate Systems team and help drive service improvement across a complex and evolving technology landscape.
As IT Service Delivery Lead, you will be joining us initially with the opportunity to support the delivery of a brand-new University website project, working closely with stakeholders to shape service design, establish support models, and ensure the Digital Experience Platform (DXP) and web estate are resilient, user-focused, and continuously improved.
Your excellent relationship building skills will allow you to sufficiently focus on stakeholder engagement, service performance, and align digital delivery with user needs. As someone with a diverse overarching knowledge of different enterprise systems, you will also be in a great position to work across a wide portfolio, supporting Library, Finance, Research, Property and Facilities, Marketing and People Services, to ensure they are well-integrated, optimised, and delivering value.
Supporting the University’s Corporate Systems portfolio, you will be joining a team that drives process improvements and supports the evolution of the University’s enterprise architecture by enhancing and integrating key systems, including (but not limited to): Exlibris, U4 ERP (Agresso), Flywire, WorkTribe, Squiz DXP, Planon, LenelS2, SafeZone, Corporate Website, iTrent/People First, Planon, Kinetics, and XN Leisure, helping to create a more connected and efficient digital environment.
This will see you liaising with staff at all levels across the University and working proactively with multiple stakeholders to provide expert help and advice on development and support issues that best serve their needs and meet strategic objectives. This is a fantastic opportunity for someone who enjoys working at the intersection of technology, service delivery, and business change, ensuring systems not only work effectively but continuously evolve to meet user needs.
- Experience across the full system lifecycle, from requirements through to implementation and support
- Knowledge of system configuration, integrations, or change processes (ITIL awareness is desirable)
41 days annual leave, generous pension scheme (17.6%), flexible working and professional development opportunities.
Salary: £37,694 - £46,049 p/a (depending on experience)
Contract: Permanent, Full Time 35 hrs/wk
On this occasion, the University will not consider applicants requiring sponsorship or visa support for this role. The University holds Disability Confident, Carer Positive and Stonewall Scotland Diversity Champion status. We are a flexible Employer.
IT Asset Management Lead (Permanent) in Broughton employer: Edinburgh Napier University
Edinburgh Napier University is an exceptional employer that prioritises innovation and collaboration within its Information Services department. With a strong commitment to employee growth, the university offers 41 days of annual leave, a generous pension scheme, and flexible working arrangements, fostering a supportive work culture that values diversity and inclusivity. Joining our team means being part of a dynamic environment where your contributions directly impact the digital experience of students and staff, making it a truly rewarding place to work.
Contact Detail:
Edinburgh Napier University Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Asset Management Lead (Permanent) in Broughton
✨Tip Number 1
Network like a pro! Reach out to current employees at Edinburgh Napier University on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the latest trends in IT service delivery and digital experience platforms. Show us that you’re not just familiar with the systems mentioned, but also passionate about how they can evolve to meet user needs.
✨Tip Number 3
Practice your relationship-building skills! Think of examples from your past experiences where you successfully engaged stakeholders or improved service delivery. We want to see how you can bring that magic to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Edinburgh Napier University.
We think you need these skills to ace IT Asset Management Lead (Permanent) in Broughton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Asset Management Lead role. Highlight your experience with enterprise systems and service delivery, as well as any relevant projects you've worked on that align with the job description.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your relationship-building skills and how you can drive service improvement across our technology landscape.
Showcase Your Technical Knowledge:Don’t forget to mention your knowledge of system configuration and integrations. We want to see how your diverse understanding of different systems can help enhance our Corporate Systems portfolio.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you in front of the right people!
How to prepare for a job interview at Edinburgh Napier University
✨Know Your Systems
Familiarise yourself with the specific enterprise systems mentioned in the job description, like Exlibris and U4 ERP. Being able to discuss your experience with these systems will show that you’re not just a good fit for the role but also genuinely interested in the technology landscape of the university.
✨Engage Stakeholders
Prepare examples of how you've successfully engaged with stakeholders in previous roles. Highlight your relationship-building skills and be ready to discuss how you can apply these to improve service delivery at Edinburgh Napier University.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you've driven process improvements or resolved complex issues. Be prepared to share these stories during the interview, as they will demonstrate your ability to enhance and integrate key systems effectively.
✨Understand the Digital Experience Platform
Research the Digital Experience Platform (DXP) and its importance in creating a user-focused web estate. Showing that you understand how to ensure resilience and continuous improvement in digital systems will set you apart from other candidates.
