At a Glance
- Tasks: Lead IT service delivery and improve digital systems for a vibrant university community.
- Company: Edinburgh Napier University, known for its innovative and supportive environment.
- Benefits: 41 days annual leave, generous pension, flexible working, and professional development opportunities.
- Other info: Join a diverse team with excellent career growth potential.
- Why this job: Make a real impact on technology and user experience in a dynamic educational setting.
- Qualifications: Experience with enterprise systems and strong stakeholder engagement skills required.
The predicted salary is between 37694 - 46049 € per year.
At Edinburgh Napier University, our Information Services department plays a vital role in delivering reliable, innovative digital systems that support our students, staff and wider community. Currently, we have an opportunity for an IT Service Delivery Lead to join our Corporate Systems team and help drive service improvement across a complex and evolving technology landscape.
The Role: As IT Service Delivery Lead, you will be joining us initially with the opportunity to support the delivery of a brand-new University website project, working closely with stakeholders to shape service design, establish support models, and ensure the Digital Experience Platform (DXP) and web estate are resilient, user-focused, and continuously improved. Your excellent relationship building skills will allow you to sufficiently focus on stakeholder engagement, service performance, and align digital delivery with user needs.
As someone with a diverse overarching knowledge of different enterprise systems, you will also be in a great position to work across a wide portfolio, supporting Library, Finance, Research, Property and Facilities, Marketing and People Services, to ensure they are well-integrated, optimised, and delivering value. Supporting the University’s Corporate Systems portfolio, you will be joining a team that drives process improvements and supports the evolution of the University’s enterprise architecture by enhancing and integrating key systems, including (but not limited to): Exlibris, U4 ERP (Agresso), Flywire, WorkTribe, Squiz DXP, Planon, LenelS2, SafeZone, Corporate Website, iTrent/People First, Planon, Kinetics, and XN Leisure, helping to create a more connected and efficient digital environment.
Further to this, the role will offer you a high degree of autonomy to achieve your objectives. This will see you liaising with staff at all levels across the University and working proactively with multiple stakeholders to provide expert help and advice on development and support issues that best serve their needs and meet strategic objectives. This is a fantastic opportunity for someone who enjoys working at the intersection of technology, service delivery, and business change, ensuring systems not only work effectively but continuously evolve to meet user needs.
What we will need from you: We’re looking for someone who combines technical understanding with strong stakeholder engagement skills and a proactive, solutions-focused mindset. For this, you will need:
- Experience of working with enterprise or corporate systems (e.g. HR, Finance, or similar platforms)
- A track record of implementing or improving business processes and systems
- Strong ability to analyse requirements and translate them into effective system solutions
- Experience across the full system lifecycle, from requirements through to implementation and support
- Confidence working with stakeholders at all levels, including non-technical audiences
- Knowledge of system configuration, integrations, or change processes (ITIL awareness is desirable)
Benefits we offer: 41 days annual leave, generous pension scheme (17.6%), flexible working and professional development opportunities.
Additional information: Salary: £37,694 - £46,049 p/a (depending on experience) Contract: Permanent, Full Time 35 hrs/wk Interviews: Week commencing 22nd June 2026. On this occasion, the University will not consider applicants requiring sponsorship or visa support for this role. International applicants will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK. The University holds Disability Confident, Carer Positive and Stonewall Scotland Diversity Champion status. We are a flexible Employer.
IT Service Delivery Lead in Bonnyrigg employer: Edinburgh Napier University
Edinburgh Napier University is an exceptional employer that prioritises innovation and collaboration within its Information Services department. With a strong commitment to employee development, generous benefits including 41 days of annual leave and a robust pension scheme, and a flexible working environment, the university fosters a culture where IT Service Delivery Leads can thrive while making a meaningful impact on the digital experience for students and staff alike.
Contact Detail:
Edinburgh Napier University Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Lead in Bonnyrigg
✨Tip Number 1
Network like a pro! Reach out to current employees at Edinburgh Napier University on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their tech stack. Familiarise yourself with the systems mentioned in the job description, like Exlibris and U4 ERP. Showing that you know your stuff will impress the hiring team!
✨Tip Number 3
Practice your stakeholder engagement skills. Think of examples from your past experiences where you successfully collaborated with different teams. This will help you demonstrate your ability to build relationships during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Edinburgh Napier University.
We think you need these skills to ace IT Service Delivery Lead in Bonnyrigg
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with enterprise systems and stakeholder engagement. We want to see how your skills align with the role of IT Service Delivery Lead, so don’t hold back on showcasing relevant projects!
Showcase Your Technical Know-How:Don’t forget to mention your technical understanding of systems like HR or Finance platforms. We’re looking for someone who can bridge the gap between tech and user needs, so let us know how you’ve done this in the past!
Highlight Your Problem-Solving Skills:We love a proactive mindset! Share examples of how you've improved business processes or tackled challenges in previous roles. This will help us see your solutions-focused approach in action.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Edinburgh Napier University
✨Know Your Systems
Make sure you brush up on your knowledge of enterprise systems, especially those mentioned in the job description like Exlibris and U4 ERP. Being able to discuss how these systems can be improved or integrated will show that you're not just familiar with them, but that you can also think critically about their application.
✨Engage Stakeholders
Prepare to talk about your experience with stakeholder engagement. Think of specific examples where you've successfully collaborated with different teams or departments. This role requires excellent relationship-building skills, so demonstrating your ability to connect with both technical and non-technical audiences will be key.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight instances where you've implemented process improvements or system enhancements, as this aligns perfectly with what they're looking for.
✨Understand the Digital Experience Platform
Since you'll be working on a new university website project, it’s crucial to understand the Digital Experience Platform (DXP). Familiarise yourself with its features and benefits, and be prepared to discuss how you would ensure it remains user-focused and resilient. This shows your proactive approach to service delivery.
