At a Glance
- Tasks: Assist students with tenancy issues and provide top-notch customer service.
- Company: Join a leading university's Property & Facilities team.
- Benefits: Enjoy 41 days annual leave, a generous pension, and gym discounts.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be at the heart of student life and make a real difference.
- Qualifications: Strong customer service skills and experience in housing/property management preferred.
The predicted salary is between 30000 - 42000 £ per year.
Benefits
- Minimum 41 days annual leave (including 10 fixed holidays)
- A generous pension scheme (employer contribution 17.6%)
- Nationally agreed pay increases each year
- Various learning and development opportunities
- Discounted access to onsite and local gym facilities and a wide range of staff discounts
About the Role
We are looking for an Accommodation Assistant to join our Property & Facilities team on a permanent basis, based on site at Bainfield, with travel through the Student Accommodation portfolio (Slateford Road and Orwell Terrace). The Property & Facilities Team delivers a first‑class service to over 1,500 staff and nearly 19,000 students. This team is one of the largest professional services departments within the University and is responsible for the management and development of the University Campuses, Ancillary Facilities, Student Accommodation, Conferencing & Events, Catering, Facilities Services, Print & Document Services, Logistics and Engagement. This is an exciting opportunity to work as part of a team who are at the heart of the University.
Duties
- Provide front‑line advice and assistance to new and existing student tenants on a wide range of tenancy and repairs issues, rent and arrears information, allocation procedures, inter‑flat issues and private sector advice.
- Provide excellent customer service by responding quickly and appropriately to all student and stakeholder enquiries face to face, by email or by phone.
- Maintain and update the Student Accommodation Housing Management System and associated software packages.
- Work alongside the Accommodation Officer to assist in the overall management, care, supervision and cleanliness of the flats.
Qualifications & Experience
- Strong, customer‑service focused outlook with the ability to communicate clearly and effectively, both orally and in writing.
- Extensive relevant front‑line customer contact experience (preferred from a housing/property management background) with a commitment to delivering the highest levels of customer service.
- Experience dealing with a complex range of user needs and delivering appropriate service models.
- Excellent working knowledge of all Microsoft packages, particularly demonstrable experience of Excel.
- Ability to work on own initiative, prioritise effectively and meet tight deadlines.
- Well‑developed analytical and evaluative skills with attention to detail, and ability to make decisions.
- Experience of streamlining or introducing processes in operational property management.
- Experience of working within Further Education/Higher Education environment.
- Knowledge of housing legislation and the private rented sector, including repairs reporting and operational property management, preferably within student accommodation.
Additional Information
Grade 3. Interview dates: 2nd and 3rd February. The University will not consider applicants requiring sponsorship or visa support for this role. International applicants will need to demonstrate an alternative right to work in the UK. The University is committed to inclusion, demonstrated through our work in respect of our diversity awards and accreditation and holds Disability Confident, Carer Positive and Stonewall Scotland Diversity Champion status.
Accommodation Assistant - Full Time, Permanent employer: Edinburgh Napier University
Join a forward-thinking organisation at the forefront of digital construction and skills innovation, where your expertise will directly contribute to transforming the built environment. With a strong commitment to employee development, you will benefit from extensive learning opportunities, generous annual leave, and a supportive work culture that values collaboration and innovation. Located at the BE-ST campus in Hamilton, this role offers a unique chance to make a meaningful impact while enjoying a hybrid working model and access to a range of employee benefits.
Contact Details:
Edinburgh Napier University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Assistant - Full Time, Permanent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Edinburgh Napier University. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Edinburgh Napier University
Don't be shy about reaching out to Edinburgh Napier University directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Accommodation Assistant - Full Time, Permanent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Edinburgh Napier University and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Edinburgh Napier University
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
