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For Companies At a Glance
- Tasks: Assist students with tenancy issues and provide top-notch customer service.
- Company: Join a leading university's Property & Facilities team.
- Benefits: Enjoy 41 days annual leave, a generous pension, and gym discounts.
- Why this job: Be at the heart of student life and make a real difference.
- Qualifications: Strong customer service skills and experience in housing/property management preferred.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Benefits
- Minimum 41 days annual leave (including 10 fixed holidays)
- A generous pension scheme (employer contribution 17.6%)
- Nationally agreed pay increases each year
- Various learning and development opportunities
- Discounted access to onsite and local gym facilities and a wide range of staff discounts
About the Role
We are looking for an Accommodation Assistant to join our Property & Facilities team on a permanent basis, based on site at Bainfield, with travel through the Student Accommodation portfolio (Slateford Road and Orwell Terrace). The Property & Facilities Team delivers a first‑class service to over 1,500 staff and nearly 19,000 students. This team is one of the largest professional services departments within the University and is responsible for the management and development of the University Campuses, Ancillary Facilities, Student Accommodation, Conferencing & Events, Catering, Facilities Services, Print & Document Services, Logistics and Engagement. This is an exciting opportunity to work as part of a team who are at the heart of the University.
Duties
- Provide front‑line advice and assistance to new and existing student tenants on a wide range of tenancy and repairs issues, rent and arrears information, allocation procedures, inter‑flat issues and private sector advice.
- Provide excellent customer service by responding quickly and appropriately to all student and stakeholder enquiries face to face, by email or by phone.
- Maintain and update the Student Accommodation Housing Management System and associated software packages.
- Work alongside the Accommodation Officer to assist in the overall management, care, supervision and cleanliness of the flats.
Qualifications & Experience
- Strong, customer‑service focused outlook with the ability to communicate clearly and effectively, both orally and in writing.
- Extensive relevant front‑line customer contact experience (preferred from a housing/property management background) with a commitment to delivering the highest levels of customer service.
- Experience dealing with a complex range of user needs and delivering appropriate service models.
- Excellent working knowledge of all Microsoft packages, particularly demonstrable experience of Excel.
- Ability to work on own initiative, prioritise effectively and meet tight deadlines.
- Well‑developed analytical and evaluative skills with attention to detail, and ability to make decisions.
- Experience of streamlining or introducing processes in operational property management.
- Experience of working within Further Education/Higher Education environment.
- Knowledge of housing legislation and the private rented sector, including repairs reporting and operational property management, preferably within student accommodation.
Additional Information
Grade 3. Interview dates: 2nd and 3rd February. The University will not consider applicants requiring sponsorship or visa support for this role. International applicants will need to demonstrate an alternative right to work in the UK. The University is committed to inclusion, demonstrated through our work in respect of our diversity awards and accreditation and holds Disability Confident, Carer Positive and Stonewall Scotland Diversity Champion status.
Accommodation Assistant - Full Time, Permanent employer: Edinburgh Napier University
Contact Detail:
Edinburgh Napier University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Assistant - Full Time, Permanent
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the University and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role of Accommodation Assistant.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled complex customer queries or improved processes in previous roles. This will demonstrate your problem-solving abilities and commitment to excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Accommodation Assistant - Full Time, Permanent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Accommodation Assistant role. We want to see how you can bring your customer service expertise to our Property & Facilities team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with students and stakeholders, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect your capability in both written and verbal communication.
Highlight Relevant Experience: If you've got experience in housing or property management, make sure to showcase it! We’re looking for candidates who understand the ins and outs of tenancy issues and can provide top-notch support to our student tenants.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Edinburgh Napier University
✨Know Your Stuff
Before the interview, make sure you understand the role of an Accommodation Assistant and the specific duties involved. Familiarise yourself with the university's accommodation policies and any relevant housing legislation. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share examples from your past experiences. Think of situations where you successfully resolved issues or went above and beyond for a customer. This will highlight your strong customer-service focus.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview, showing that you can engage in meaningful dialogue and are keen to learn more about the team.
✨Be Ready to Discuss Problem-Solving
The job involves dealing with a range of tenant issues, so be prepared to discuss how you've handled complex situations in the past. Think about times when you had to make quick decisions or streamline processes, as this will demonstrate your analytical skills and ability to work under pressure.
