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- Tasks: Supervise events, ensuring guests have a fantastic experience while managing the team.
- Company: Join Manchester Piccadilly Hotel, the largest four-star hotel in Manchester, undergoing exciting changes.
- Benefits: Enjoy discounts, free meals, wellness support, and unlimited career opportunities with Marriott International.
- Why this job: Be part of a vibrant team, develop your skills, and make memorable moments for guests.
- Qualifications: Confident, approachable, and energetic individuals with excellent communication skills are essential.
- Other info: Shifts may include weekends and bank holidays; flexibility is key!
The predicted salary is between 28800 - 43200 £ per year.
Hello from Manchester Piccadilly Hotel! You deserve a career that fulfils your purpose. Be a part of something bigger than yourself. Manchester Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites, only a 5-minute walk away from the Manchester Piccadilly train station. This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International.
We’ll support you, in and out of the workplace by offering:
- World class training and development, including leadership development.
- Unlimited career opportunities.
- Rooms and Food & Beverage discount with Marriott International.
- Hot meals on duty and unlimited access to coffee and hot chocolate.
- Free Parking.
- Excellent Spa Discounts.
- Free Off-Peak Access to the Gym, because your wellbeing is important.
- Referral bonus programme, rewarding you with £200 - £600 per successful employee.
- A range of team engagement activities throughout the year.
- Perkbox – Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinemas and more.
- Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
- Medicash: Medicash provides you with health cover and free GP online video consultations.
- Life Assurance.
The Conference and Banqueting Supervisors work in a busy environment where no two days are the same. A customer facing role means being on show - so smart appearance is important along with a warm welcoming smile to make our guests feel comfortable and relaxed. Our people are the key to the company’s success and our guest’s satisfaction. Being confident and approachable, committed, enthusiastic and energetic are essential along with excellent communication skills to enable you to interact with guests, interpret and act on their needs and liaise with others in your team.
Our Conference and Banqueting Supervisors are hardworking individuals who can use their own initiative when it comes to supervising their team and are key players in Conference and Banqueting operation. Please see a summary of the responsibilities below. This list is not exhaustive:
- Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Respond to and try to fulfil any special banquet event arrangements.
- Replenish buffet items to ensure consistency and freshness in presentation.
- Monitor tableware to ensure it is presentable to guests while maintaining cleanliness, sanitation, and organization of assigned station and service areas.
- Have a full understanding of the week’s events.
- Have a proactive approach to customer needs and highlight any shortfalls in service to the manager.
- Promptly welcome customers and organisers on arrival in the absence of the C&B Manager or the Assistant.
- Go through welcome packs and requirements ensuring the client is comfortable and their needs are being met.
- Supervise and assist in the set up and clearing of conference and banqueting rooms according to company standards.
- Maximise selling opportunities by up-selling at every opportunity.
- Provide and implement service of all food and drink to the required company standards.
- Organise audio-visual equipment essential to the conference user.
- Supervise and assist in maintaining the cleanliness and tidiness of the conference and banqueting areas at all times.
- Assist in the training and development of others.
- Know and practice correct safe lifting techniques following manual handling procedures.
- Be aware of the daily events taking place in the hotel at all times.
- This position will include shifts working Saturday and/or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays.
Be Inspired. Be Empowered. Be you.
Meeting & Events Operations Supervisor employer: Edinburgh Marriott Hotel Holyrood
Contact Detail:
Edinburgh Marriott Hotel Holyrood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting & Events Operations Supervisor
✨Tip Number 1
Familiarise yourself with the Manchester Piccadilly Hotel and its recent refurbishment. Understanding the hotel's vision and values will help you align your approach during interviews and discussions, showcasing your enthusiasm for being part of their transformation.
✨Tip Number 2
Highlight your customer service skills and experience in a fast-paced environment. Prepare specific examples of how you've successfully managed events or handled guest requests, as this role is all about ensuring a seamless experience for clients.
✨Tip Number 3
Network with current employees or industry professionals who have experience in conference and banqueting roles. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 4
Demonstrate your initiative and leadership skills by discussing any relevant experiences where you've supervised a team or taken charge of an event. This will show that you're ready to step into the Conference and Banqueting Supervisor role confidently.
We think you need these skills to ace Meeting & Events Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event management and customer service. Use keywords from the job description, such as 'supervise', 'customer-facing', and 'communication skills' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the hotel. Mention specific experiences that showcase your ability to handle diverse events and your proactive approach to customer needs.
Showcase Your Soft Skills: Emphasise your interpersonal skills, such as being approachable and confident. Provide examples of how you've successfully interacted with guests or managed a team in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Edinburgh Marriott Hotel Holyrood
✨Dress to Impress
Since this role is customer-facing, a smart appearance is crucial. Make sure to wear professional attire that reflects the hotel's standards and shows you take the interview seriously.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Be prepared to demonstrate your ability to interact with guests and team members effectively. Use clear and confident language during the interview.
✨Highlight Your Initiative
The job requires someone who can use their own initiative. Share examples from your past experiences where you took charge or solved problems independently, especially in busy environments.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Conference and Banqueting Supervisor. Be ready to discuss how your skills and experiences align with these responsibilities, showing that you understand what the job entails.
