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- Tasks: Join us as a Food and Beverage Team Member, delivering exceptional dining experiences.
- Company: Be part of Marriott Manchester Piccadilly, a vibrant hotel in the heart of Manchester.
- Benefits: Enjoy world-class training, discounts, free meals, gym access, and wellness support.
- Why this job: This role offers growth opportunities, a supportive community, and a chance to make guests smile.
- Qualifications: Previous experience in hospitality, strong communication skills, and a positive attitude are essential.
- Other info: Flexibility to work various shifts is required; join us and be inspired!
The predicted salary is between 20000 - 30000 £ per year.
Hello from Marriott Manchester Piccadilly Hotel!
You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.
Marriott Manchester Piccadilly Hotel is a busy 338-bedroom hotel in the heart of Manchester, a stone throw from Manchester Piccadilly Station.
We’ll support you, in and out of the workplace by offering:
- World class training and development, including leadership development.
- Unlimited career opportunities.
- Rooms and Food & Beverage discount with Marriott International.
- Hot meals on duty and unlimited access to tea and coffee.
- Excellent Spa Discounts.
- Free Off-Peak Access to the Gym, because your wellbeing is important.
- Referral bonus programme, rewarding you up to £250 per successful employee.
- A range of team engagement activities throughout the year.
- Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
- Medicash: Medicash provides you with health cover and free GP online video consultations.
- Life Assurance.
Introduction to the F&B Team Member Role.
As a Food and Beverage Waiter/Waitress at the Marriott Hotel in Manchester, you will play a vital role in delivering a memorable dining experience for our guests. Your main duties will include providing top-notch customer service, taking orders, serving food and beverages, and maintaining a clean, inviting atmosphere in line with the hotel’s high standards.
What we need from you
We are a 24/7 business, therefore, flexibility to work a wide range of days and shifts is an important factor.
Please see a summary of the responsibilities below. This list is not exhaustive:
- Greet and welcome guests in a warm and professional manner.
- Present menus, offer suggestions, and provide detailed information on menu items, specials, and wine pairings.
- Take accurate food and drink orders and communicate them efficiently to the kitchen.
- Serve food and beverages promptly, ensuring proper presentation and temperature.
- Anticipate guest needs and respond to requests or concerns promptly and courteously.
- Process orders through the hotel’s Point of Sale (POS) system.
- Handle payments, including cash and card transactions, ensuring accuracy.
- Ensure that tables, dining areas, and workstations are clean, organised, and well-presented at all times.
- Assist in setting up and clearing down dining areas before and after service.
- Adhere to health and safety regulations, including food hygiene standards.
- Collaborate closely with kitchen and bar staff to ensure smooth service.
- Participate in team meetings and training sessions as required.
- Support colleagues by assisting with additional tasks during busy periods.
- Upsell food and beverage items where appropriate, enhancing guest satisfaction and sales.
- Promote special offers, events, and loyalty programmes to guests.
- Collect and communicate guest feedback to management to help improve service quality.
- Address guest complaints or issues promptly, escalating to management if necessary.
Competencies
- Good level of English required
- Previous experience in a similar role within a hotel, restaurant, or hospitality environment.
- Excellent communication and interpersonal skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Strong knowledge of food and beverage service, including wine and cocktail service.
- Professional appearance, proactive and reliable and positive attitude.
- Flexibility to work various shifts, including weekends, evenings, and holidays.
- Basic knowledge of POS systems and cash handling.
- Ability to stand for extended periods and carry out physical tasks as needed.
- A team player with a customer-focused approach.
Be Inspired.
Be Empowered.
Be you.
#J-18808-Ljbffr
F&B Team Member employer: Edinburgh Marriott Hotel Holyrood
Contact Detail:
Edinburgh Marriott Hotel Holyrood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Team Member
✨Tip Number 1
Familiarise yourself with the Marriott brand and its values. Understanding what makes Marriott unique will help you connect with the team during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Food and Beverage Team Member, your ability to create memorable experiences for guests is crucial, so be ready to share examples of how you've excelled in this area in previous roles.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts. Since the role requires working various days and times, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Show enthusiasm for teamwork. The job involves collaborating closely with kitchen and bar staff, so expressing your enjoyment of working in a team environment can set you apart from other candidates.
We think you need these skills to ace F&B Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and competencies required for the F&B Team Member position. Tailor your application to highlight relevant experience and skills.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and customer service. Mention specific experiences that demonstrate your ability to provide excellent service and work in a team.
Highlight Relevant Experience: In your CV, emphasise any previous roles in food and beverage service or hospitality. Include details about your communication skills, ability to multitask, and any experience with POS systems.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Edinburgh Marriott Hotel Holyrood
✨Showcase Your Customer Service Skills
As a Food and Beverage Team Member, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles, highlighting your ability to handle guest requests and complaints effectively.
✨Demonstrate Flexibility and Team Spirit
Since the role requires working various shifts, emphasise your flexibility and willingness to adapt. Share experiences where you successfully collaborated with team members during busy periods to ensure smooth service.
✨Know the Menu and Upselling Techniques
Familiarise yourself with common food and beverage items, including wine pairings. During the interview, express your enthusiasm for upselling and suggest ways you could enhance guest satisfaction through your knowledge of the menu.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think of situations where you had to manage difficult guests or multitask under pressure, and be ready to discuss how you handled them.
