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- Tasks: Deliver exceptional spa treatments and ensure a fantastic guest experience.
- Company: Join the vibrant Edinburgh Marriott Hotel Holyrood, recently rebranded and refurbished.
- Benefits: Enjoy world-class training, discounts, free meals, gym access, and wellness support.
- Why this job: Be part of a supportive community while enhancing your skills in a dynamic environment.
- Qualifications: Passionate about customer service and the spa industry; professional and independent.
- Other info: Flexible shifts on weekends with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Hello from Edinburgh Marriott Hotel Holyrood! You deserve a career that fulfills your purpose. Be part of something bigger than yourself, be inspired by what’s possible, discover your own future, and begin your purpose. Belong to a community and become the best version of you.
Edinburgh Marriott Hotel Holyrood is a busy 160-bedroom hotel in the heart of Edinburgh's Old Town, near Holyrood. This is an exciting time for us as we have recently rebranded to the worldwide Marriott Hotel brand. The hotel has undergone extensive refurbishment, making it the perfect time for you to join us and help us enhance our new structure.
We’ll support you, in and out of the workplace, by offering:
- World-class training and development, including leadership development.
- Unlimited career opportunities.
- Rooms and Food & Beverage discounts with Marriott International.
- Hot meals on duty and unlimited access to coffee and hot chocolate.
- Excellent Spa Discounts.
- Free off-peak access to the gym, because your wellbeing is important.
- Referral bonus programme, rewarding you up to £250 per successful hire.
- A range of team engagement activities throughout the year.
- Perkbox – Free enrollment providing access to deals from retailers, restaurants, cinemas, and more.
- Canada Life – Access to an employee assistance helpline with wellness and mental health programs.
- Medicash: Health cover and free GP online video consultations.
- Life Assurance.
A bit about the job: Our Spa Therapists play a vital role in delivering a great guest experience. They have a keen eye for detail, are organized, and willing to exceed guest expectations. Often front-line ambassadors of our company, they are committed to maintaining high standards.
What we require from you: Our Spa Therapists are professional, able to work independently, and key members of our Spa and Leisure team. They possess excellent customer service skills, are passionate about the spa industry, and help deliver our core standards to ensure guests have a great stay every time. This position requires working shifts on Saturdays and/or Sundays, with additional hours during busy periods, including bank holidays.
Please see a summary of responsibilities below. This list is not exhaustive:
- Familiarity with all hotel facilities, events, and activities.
- Taking spa/beauty treatment bookings following correct procedures.
- Working on the club/spa reception, greeting guests.
- Assessing clients’ requirements and suitability for treatments and products.
- Performing treatments to a high standard, ensuring confidentiality and customer care.
- Recommending retail products using the company prescription form during and after treatments.
- Handling customer comments and complaints appropriately.
- Maintaining knowledge of all Spa services and attending training sessions.
- Assisting with promotions and offers to increase business.
- Ensuring all equipment is safe, maintained, and serviced.
Be Inspired. Be Empowered. Be you.
Casual Spa Therapist employer: Edinburgh Marriott Hotel Holyrood
Contact Detail:
Edinburgh Marriott Hotel Holyrood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Spa Therapist
✨Tip Number 1
Familiarise yourself with the Edinburgh Marriott Hotel Holyrood and its spa services. Understanding their offerings and unique selling points will help you engage confidently during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the hotel, especially those in the spa department. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since the role requires excellent customer service skills, think of specific examples where you've gone above and beyond for clients, as this will demonstrate your suitability for the position.
✨Tip Number 4
Stay updated on the latest trends in the spa and wellness industry. Being knowledgeable about new treatments and products can set you apart from other candidates and show your passion for the field during discussions.
We think you need these skills to ace Casual Spa Therapist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Casual Spa Therapist. Tailor your application to highlight relevant experience and skills that align with what the Edinburgh Marriott Hotel Holyrood is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for the spa industry and customer service. Mention specific experiences that demonstrate your ability to exceed guest expectations and maintain high standards, as these are key qualities for this role.
Highlight Relevant Experience: In your CV, focus on previous roles in the spa or hospitality industry. Include any certifications or training you have received that are relevant to spa treatments and customer care, as well as any experience working in a team environment.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that requires a keen eye for detail.
How to prepare for a job interview at Edinburgh Marriott Hotel Holyrood
✨Show Your Passion for the Spa Industry
Make sure to express your enthusiasm for the spa industry during the interview. Share any relevant experiences or training that highlight your commitment to providing excellent customer service and creating a relaxing environment for guests.
✨Demonstrate Your Attention to Detail
As a Spa Therapist, attention to detail is crucial. Be prepared to discuss how you ensure high standards in your work, whether it's through the treatments you provide or the way you interact with guests. Use specific examples from your past roles.
✨Familiarise Yourself with the Hotel's Offerings
Before the interview, take some time to research Edinburgh Marriott Hotel Holyrood and its facilities. Understanding their services and recent changes will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle various situations, such as dealing with a dissatisfied guest or recommending products. Think of examples from your previous experience where you successfully managed similar scenarios, showcasing your problem-solving skills.
