Hello from Edinburgh Marriott Hotel Holyrood!
You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.
Edinburgh Marriott Hotel Holyrood is a busy 160-bedroom hotel in the heart of Edinburgh’s old town & of course near Holyrood!
This is a very exciting time for us as we have recently rebranded to world-wide company, Marriott Hotel. The hotel has gone through extensive refurbishment and is the perfect time for you to jump on board and help us enhance our new structure.
We’ll support you, in and out of the workplace by offering:
- World class training and development, including leadership development.
- Unlimited career opportunities.
- Rooms and Food & Beverage discount with Marriott International.
- Hot meals on duty and unlimited access to coffee and hot chocolate.
- Excellent Spa Discounts.
- Free Off-Peak Access to the Gym, because your wellbeing is important.
- Referral bonus programme, rewarding you up to £250 per successful employee.
- A range of team engagement activities throughout the year.
- Perkbox – Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more…
- Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
- Medicash: Medicash provides you with health cover and free GP online video consultations.
- Life Assurance.
A bit about the Job
Our Casual Leisure Attendants play a crucial role in delivering an exceptional experience to all hotel guests and members. They are self-motivated, detail-oriented, and vital members of our Spa & Leisure team. Their responsibilities include ensuring guests have a seamless journey from check-in through their immersive leisure experience, concluding with the provision of memberships and products tailored to their needs. As frontline representatives of our company, Leisure Attendants are dedicated to consistently maintaining and delivering high standards.
Skills & Knowledge
- Deliver outstanding service by resolving guest issues and ensuring the Spa & Leisure brand experience is consistently upheld.
- Perform duties in accordance with Edinburgh Marriott Hotels Holyrood policies and procedures.
- Ensure that brand standards are met at all times
- Ensuring work is performed consistently within Edinburgh Marriott Hotels Holyrood policies and procedures.
- Be planned, organised and prioritise work
- Confidently assist and sell to customers within the gym environment.
- Working collaboratively and supporting other team members and departments to deliver their goals.
Key job responsibilities, this list is not exhaustive:
- Ensure the leisure facility is maintained to a high standard and in accordance with guidelines before and during public opening hours.
- Support the Manager/Supervisors in ensuring the facility operates efficiently and is compliant with operational controls.
- Adhere to the Standard Operating Procedures (S.O.P.) for pool rotations, breaks, and poolside duties.
- To take a proactive role in developing/selling Spa & Leisure treatments, products and any other services and/or activities for the Hotel.
- To provide prompt, friendly and efficient service thus ensuring the highest possible standards of customer care.
- Provide prompt, friendly, and efficient service to maintain the highest standards of customer care.
- To ensure the booking system and membership scheme is administered and maintained to a satisfactory standard.
- To undertake administrative and reception duties as required.
- To handle complaints promptly and professionally demonstrating genuine care and concern for customers.
- To comply with all legal requirements in respect of health, safety and welfare of all members of staff and customers.
- To ensure customer information is up to date, available and delivered to company standards.
- To check in guests who attend the Spa & Leisure Club.
- Conduct engaging introductory gym sessions to help guests and members become familiar with the equipment and facilities, ensuring they feel confident and comfortable using the gym.
Additional:
- To assist with life-saving responsibilities in accordance with NPLQ training and the facility’s E.A.P.
- Maintain cleanliness and hygiene in the Spa & Leisure Club and pool area, meeting quality standards before, during, and after operational hours.
This position will include shifts working Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays.
For more information…
Visit:https://www.marriott.com/en-us/hotels/edimh-edinburgh-marriott-hotel-holyrood/overview/
Be Inspired.
Be Empowered.
Be you.
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Contact Details:
Edinburgh Marriott Hotel Holyrood Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Leisure Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Edinburgh Marriott Hotel Holyrood. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Edinburgh Marriott Hotel Holyrood
Don't be shy about reaching out to Edinburgh Marriott Hotel Holyrood directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Edinburgh Marriott Hotel Holyrood and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Edinburgh Marriott Hotel Holyrood
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
