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- Tasks: Lead and develop a team while ensuring excellent customer service in a busy school environment.
- Company: Join a supportive organisation dedicated to community and personal growth.
- Benefits: Enjoy generous holidays, paid sick leave, and free access to fitness facilities.
- Other info: Flexible shifts with opportunities for career advancement and personal development.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service; lifeguard qualification training provided.
The predicted salary is between 30117 - 30117 £ per year.
Salary - £30,117 per annum (£16.23 per hour)
Hours - Full-time, 35.75 hours per week
Contract - Permanent
Location - Wester Hailes High School
Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment? We have an amazing opportunity for you to join our team as an Operations Supervisor. Working in our busy school facilities across Edinburgh, you will be responsible for running the shift, delivering great customer service, and looking after our staff and customers. Background in leisure operations is not essential, and we welcome applications from candidates with experience in hospitality, retail, or other customer service environments. You will need to be a strong swimmer and capable of achieving a lifeguard pool qualification. Training will be provided if you do not already hold the qualification.
What we offer:
- Generous holiday allowance (32 days, rising with service up to 40 days)
- Paid sick leave
- Company pension (with employee contributions matched up to 12%)
- Opportunities for training, career growth and development
- Free membership across all our centres with access to fitness classes, gyms, and swimming pools
- Cycle-to-work scheme
- Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)
Opportunities available:
Wester Hailes High School - Permanent - Full-time, 35.75 hours per week (Monday to Sunday, a mix of early and back shifts: earliest start 06:30 and latest finish 22:00. Working 2 weekends out of 5).
What You’ll Do:
- Lead, train, and develop your team, setting a positive example and supporting safe, efficient, and professional performance that delivers excellent customer service.
- Oversee the smooth day‑to‑day operation of the venue, ensuring a seamless and positive experience for all customers.
- Engage with customers and resolve enquiries and complaints calmly and professionally to achieve high levels of member satisfaction.
- Ensure full compliance with health and safety requirements, risk assessments, and security regulations across all services and activities.
What You’ll Bring:
- A decisive, fair, and consistent approach to problem‑solving, with strong decision‑making skills and the ability to organise, prioritise, and develop practical solutions to complex issues.
- Clear and confident communication skills, with the ability to engage and build effective relationships with a wide range of internal and external stakeholders.
- Excellent customer service skills, with the ability to listen actively and manage challenging situations effectively.
- Proven leadership experience, with a genuine passion for motivating, engaging, and developing teams.
Note: To ensure candidates are suitable for the Lifeguard Training Course, swim tests will be part of the assessment process. We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
Operations Supervisor - Schools employer: Edinburgh Leisure
Contact Detail:
Edinburgh Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor - Schools
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Wester Hailes High School and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering excellent service, think of examples from your past experiences where you’ve handled difficult situations or led a team. We want to hear those stories!
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've motivated and developed teams in previous roles. Highlighting your ability to inspire others will definitely catch our attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at StudySmarter.
We think you need these skills to ace Operations Supervisor - Schools
Some tips for your application 🫡
Show Your Passion for People: We want to see your genuine love for working with people shine through in your application. Share experiences where you've motivated or supported others, as this is key for the Operations Supervisor role.
Highlight Relevant Experience: Even if you don't have a background in leisure operations, we welcome diverse experiences! Make sure to mention any customer service roles you've had, especially in hospitality or retail, and how they relate to the job.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you're a great fit for the team.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Edinburgh Leisure
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Supervisor role. Familiarise yourself with the responsibilities listed in the job description, such as leading a team and ensuring excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Leadership Skills
Since this role involves leading and developing a team, be prepared to share specific examples of your leadership experience. Think about times when you've motivated a team or resolved conflicts effectively. This will show that you have the skills needed to excel in this position.
✨Prepare for Customer Service Scenarios
Given the emphasis on customer service, think about potential scenarios you might face in the role. Prepare answers that highlight your problem-solving abilities and how you would handle challenging situations. This will demonstrate your capability to maintain high levels of member satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.