At a Glance
- Tasks: Lead shifts and support a busy leisure centre while ensuring excellent customer service.
- Company: Join a dynamic team at Gracemount Leisure Centre, focused on community and support.
- Benefits: Competitive salary, hands-on experience, and opportunities for personal growth.
- Other info: Temporary role with potential for growth until December 2026.
- Why this job: Step up your leadership skills and make a real difference in a vibrant environment.
- Qualifications: Positive attitude, strong communication skills, and a knack for customer service.
The predicted salary is between 16.23 - 16.23 £ per hour.
Salary: £30,117 per annum (£16.23 per hour)
Hours: Full-time, 35.75 hours per week (3 weeks shift pattern, mix of early and lates. Earliest start is 6.00am and latest finish is 9.15pm with 1 weekend out of 3)
Contract: Temporary, until 31st of December 2026
Location: Gracemount Leisure Centre
Are you looking to take the next step and challenge yourself in a new role? We are looking for a motivated and people-focused colleague to join us as an Operations Supervisor at Gracemount Leisure Centre. This is a great opportunity for someone who wants to build their confidence, take on more responsibility, and gain hands-on experience leading shifts and supporting a busy venue.
What You'll Do:
- Support the day-to-day operation of the venue and lead shifts effectively
- Lead, motivate, and support team members to deliver excellent customer service
- Help maintain a safe, welcoming, and professional environment for staff and customers
- Resolve customer enquiries and complaints in a calm and professional manner
- Ensure health and safety procedures and operational standards are followed
What You'll Bring:
- A positive and proactive attitude with a willingness to learn
- Strong communication and interpersonal skills
- The ability to stay organised and make decisions in a fast-paced environment
- Excellent customer service skills and confidence dealing with a range of situations
- Experience leading, supporting, or motivating others would be beneficial
Closing Date: Sunday, 20th September
Assessment Date: Monday, 28th Sept
Assessment Location: Gracemount Leisure Centre
We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
Registered Scottish Charity No: SC027450
Operations Supervisor employer: Edinburgh Leisure
Edinburgh Leisure is an excellent employer that fosters a vibrant and supportive work culture, perfect for those passionate about hospitality and customer service. With generous benefits such as a substantial holiday allowance, pension contributions, and complimentary access to gym facilities, employees are encouraged to grow both personally and professionally in a dynamic environment at the Edinburgh International Climbing Arena. Join us to be part of a team that values positivity and connection with our community.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Edinburgh Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Edinburgh Leisure
Don't be shy about reaching out to Edinburgh Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Edinburgh Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Edinburgh Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
