At a Glance
- Tasks: Lead shifts and support daily operations at Leith Victoria Swim Centre.
- Company: Join a supportive team at a vibrant community swim centre.
- Benefits: Competitive salary, hands-on experience, and a chance to develop leadership skills.
- Other info: Encouraging environment with opportunities for personal growth and development.
- Why this job: Perfect for those wanting to build confidence and take on new responsibilities.
- Qualifications: Positive attitude, strong communication skills, and customer service experience.
The predicted salary is between 16.23 - 16.23 £ per hour.
Salary - £30,117 per annum (£16.23 per hour)
Hours - Full-time, 35.75 hours per week
Contract - Temporary, until 31st of December 2026
Location - Leith Victoria Swim Centre
Are you looking to take the next step and challenge yourself in a new role? We are looking for a motivated and people-focused colleague to join us as an Operations Supervisor at Leith Victoria Swim Centre. This is a great opportunity for someone who wants to build their confidence, take on more responsibility, and gain hands‑on experience leading shifts and supporting a busy venue.
What You’ll Do:
- Support the day-to-day operation of the venue and lead shifts effectively
- Lead, motivate, and support team members to deliver excellent customer service
- Help maintain a safe, welcoming, and professional environment for staff and customers
- Resolve customer enquiries and complaints in a calm and professional manner
- Ensure health and safety procedures and operational standards are followed
What You’ll Bring:
- A positive and proactive attitude with a willingness to learn
- Strong communication and interpersonal skills
- The ability to stay organised and make decisions in a fast‑paced environment
- Excellent customer service skills and confidence dealing with a range of situations
- Experience leading, supporting, or motivating others would be beneficial
Closing Date - Thursday, 18th of June
Assessment Date - Friday, 17th of July
Assessment Location - Leith Victoria Swim Centre
We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
Operations Supervisor employer: Edinburgh Leisure
Join us at Leith Victoria Swim Centre, where we prioritise a supportive and inclusive work culture that empowers our employees to thrive. As an Operations Supervisor, you'll benefit from hands-on leadership experience in a vibrant environment, with opportunities for personal growth and development while contributing to a safe and welcoming space for both staff and customers. We are committed to fostering a diverse workforce and offer flexible support to ensure everyone can succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Edinburgh Leisure.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Edinburgh Leisure. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Edinburgh Leisure.
How to prepare for a job interview at Edinburgh Leisure
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Edinburgh Leisure's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Edinburgh Leisure offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
