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- Tasks: Manage bookings, handle customer queries, and process payments at a vibrant sports centre.
- Company: Local leisure provider with a focus on customer experience.
- Benefits: Generous holiday allowance, company pension, free membership, and discounts.
- Why this job: Join a fun team and enhance customer experiences while enjoying flexible hours.
- Qualifications: Strong interpersonal skills and a passion for customer service.
- Other info: Flexible working hours across 3 or 4 days, including Mondays and Fridays.
The predicted salary is between 12 - 15 £ per hour.
A local leisure provider is looking for a dedicated part-time customer service representative to work 22.25 hours per week at Meadowbank Sports Centre. This role involves managing booking enquiries, handling customer complaints, and processing payments. The ideal candidate should possess strong interpersonal and organisational skills, with a customer-focused approach.
Benefits include:
- A generous holiday allowance
- Company pension
- Free membership
- Various discounts
Working hours are flexible across 3 or 4 days, including Mondays and Fridays.
Part-Time Booking & Customer Experience Advisor in Edinburgh employer: Edinburgh Leisure
Contact Detail:
Edinburgh Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Booking & Customer Experience Advisor in Edinburgh
✨Tip Number 1
Get to know the company! Research Meadowbank Sports Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about managing bookings and handling complaints, think of scenarios where you can demonstrate your problem-solving abilities. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Meadowbank Sports Centre on LinkedIn. They might share insights about the company culture or even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join the team. Don't forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Part-Time Booking & Customer Experience Advisor in Edinburgh
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and complaints in the past, so share specific examples that showcase your interpersonal skills.
Be Organised: Since this role involves managing bookings, it’s important to demonstrate your organisational skills. Mention any tools or methods you use to stay organised and how they’ve helped you in previous roles.
Tailor Your Application: Don’t just send a generic application! We love when candidates take the time to tailor their CV and cover letter to the job description. Highlight why you’re a great fit for the Booking & Customer Experience Advisor role specifically.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Edinburgh Leisure
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Booking & Customer Experience Advisor entails. Familiarise yourself with the specific tasks like managing booking enquiries and handling customer complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Interpersonal Skills
Since this role is all about customer service, be ready to showcase your interpersonal skills. Think of examples from your past experiences where you've successfully resolved customer issues or provided excellent service. This will highlight your customer-focused approach, which is key for this position.
✨Prepare for Flexibility Questions
With flexible working hours across 3 or 4 days, be prepared to discuss your availability. Think about how you can accommodate the required hours, especially on Mondays and Fridays. Showing that you're adaptable and willing to work around their needs will make you a more attractive candidate.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.