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For Companies At a Glance
- Tasks: Assist customers with booking enquiries and manage bookings across various venues.
- Company: Join a vibrant team at Meadowbank Sports Centre, focused on customer service.
- Benefits: Enjoy 32 days holiday, free gym membership, and a generous pension scheme.
- Why this job: Be part of a dynamic environment where you can grow and develop your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible part-time hours with opportunities for career advancement.
The predicted salary is between 26676 - 26676 £ per year.
Salary – £26,676 per annum, pro rata for part-time (£14.35 per hour)
Hours – Part-time, 22.25 hours per week
Contract – Fixed term (12 months)
Location – Meadowbank Sports Centre
What You’ll Do
- Respond to booking enquiries via telephone, email and online channels, delivering a professional and customer‑focused service.
- Use booking and helpdesk systems to record, manage and track bookings across schools, sports pitches and leisure venues.
- Check availability and allocate bookings accurately using the MRM system.
- Process payments, Direct Debits and invoices, resolving billing queries and investigating disputes as required.
- Maintain up-to-date knowledge of facilities, services and availability across multiple venues.
- Handle first‑line customer complaints, resolving issues promptly and escalating where necessary.
- Communicate effectively with internal teams and external partners to ensure bookings are delivered smoothly.
What You’ll Bring
- Experience in a customer service role, with the confidence and resilience to handle challenging or complex customer situations.
- Customer‑focused, enthusiastic personality with strong organisational skills and ability to juggle multiple demands simultaneously.
- Excellent interpersonal and communication skills and the ability to clearly convey information and ideas to a varied customer base.
- Good numeracy skills, with the ability to analyse and interpret financial and booking‑related information.
- Strong written skills, with the ability to read, understand and produce clear written communications and records.
- Confidence using IT systems, including Microsoft Office or similar tools, and the ability to learn new booking and helpdesk systems.
- Experience handling financial transactions, such as payments, invoicing or Direct Debits, in line with data protection requirements.
What We Offer
- Generous holiday allowance (32 days, rising with service up to 40 days)
- Company pension (with employee contributions matched up to 12%)
- Paid sick leave
- Free membership across all our centres with access to fitness classes, gyms, and swimming pools
- Opportunities for training, career growth and development
- Cycle‑to‑work scheme
- Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)
Working Pattern
This is a part‑time role working 22.25 hours per week, spread across 3 or 4 days. The working pattern will include Mondays and Fridays, with the remaining day or days agreed with the successful candidate. Working hours will be scheduled between 08:00 and 18:00.
We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
Booking Advisor in Edinburgh employer: Edinburgh Leisure
Contact Detail:
Edinburgh Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Advisor in Edinburgh
✨Tip Number 1
Get to know the company! Research Meadowbank Sports Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role involves handling enquiries and complaints, think of scenarios where you can demonstrate your problem-solving abilities. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to ace the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Meadowbank Sports Centre.
We think you need these skills to ace Booking Advisor in Edinburgh
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled challenging situations and provided excellent service, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured communication, so make sure your ideas flow logically and are easy to understand.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention specific skills and experiences that relate directly to the Booking Advisor role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at Edinburgh Leisure
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Booking Advisor. Familiarise yourself with the booking systems mentioned in the job description and be ready to discuss how your previous customer service experience aligns with these tasks.
✨Showcase Your Customer Service Skills
Prepare examples from your past roles where you've successfully handled customer enquiries or complaints. Highlight your ability to remain calm under pressure and resolve issues effectively, as this is crucial for the role.
✨Brush Up on Your IT Skills
Since the job involves using booking and helpdesk systems, it’s a good idea to demonstrate your confidence with IT tools. If you have experience with similar systems, be ready to talk about it. If not, show your willingness to learn new technologies quickly.
✨Communicate Clearly and Confidently
During the interview, practice clear communication. Use concise language to convey your thoughts and ensure you listen carefully to the interviewer's questions. This will showcase your strong interpersonal skills, which are essential for the role.