At a Glance
- Tasks: Provide friendly support, handle bookings, and resolve customer queries across various channels.
- Company: Join Edinburgh Leisure, a community-focused organisation dedicated to enhancing local lives.
- Benefits: Flexible part-time hours, friendly team environment, and opportunities for personal growth.
- Other info: Great opportunity to gain experience in customer service within a vibrant sports setting.
- Why this job: Be the first point of contact and make a positive impact on customers' experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
Edinburgh Leisure is seeking a friendly Customer Enquiries Advisor to join our Customer Contact Team at Meadowbank Sports Centre. This part-time role focuses on delivering a positive first impression, handling bookings, comments and complaints, and providing clear, helpful information across phone, email and online channels.
You will build strong knowledge of our products and services, follow established processes, record interactions accurately, and contribute to a high-quality customer experience.
Customer Enquiries & Support Advisor (Part-Time) employer: Edinburgh Leisure
Edinburgh Leisure is an excellent employer that fosters a vibrant and supportive work culture, perfect for those passionate about hospitality and customer service. With generous benefits such as a substantial holiday allowance, pension contributions, and complimentary access to gym facilities, employees are encouraged to grow both personally and professionally in a dynamic environment at the Edinburgh International Climbing Arena. Join us to be part of a team that values positivity and connection with our community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Enquiries & Support Advisor (Part-Time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Edinburgh Leisure and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Edinburgh Leisure and let us see your personality shine through!
We think you need these skills to ace Customer Enquiries & Support Advisor (Part-Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Edinburgh Leisure.
Get Familiar with Our Brand:Before applying, take some time to learn about Edinburgh Leisure and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Edinburgh Leisure
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Edinburgh Leisure.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Edinburgh Leisure will surely appreciate.
