At a Glance
- Tasks: Help customers with enquiries via phone, email, and online channels.
- Company: Join a friendly team at Meadowbank Sports Centre.
- Benefits: Generous holiday, paid sick leave, and free fitness centre membership.
- Other info: Flexible part-time hours with opportunities for career growth.
- Why this job: Make a positive impact by delivering excellent customer service.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 13.7 - 13.7 £ per hour.
Salary - £25,470 per annum (pro-rata for part-time, £13.70 per hour)
Hours - Part-time, 25.5 hours per week
Contract - Permanent
Location - Meadowbank Sports Centre
Do you enjoy helping people, solving problems and working in a fast-paced, customer-focused environment? We’re looking for a friendly, enthusiastic and motivated Customer Enquiries Advisor to join our Customer Contact Team based at our Head Office in Meadowbank Sports Centre. This role is all about delivering a positive first impression and ensuring our customers receive clear, accurate and helpful support across a wide range of enquiries.
What You’ll Do:
- Respond to customer enquiries via telephone, email and web channels in a prompt, professional and engaging manner.
- Handle bookings, comments and complaints, ensuring customers receive clear information and appropriate solutions.
- Deliver a consistently positive customer experience by providing high-quality, helpful and empathetic support.
- Build and maintain strong knowledge of all current and new products and services to confidently support customers.
- Follow agreed processes, procedures and best practices to resolve enquiries effectively.
- Accurately record customer interactions and updates on internal systems, escalating issues where appropriate.
What You’ll Bring:
- Demonstrable experience in a customer service role, delivering high-quality support across multiple channels such as phone, email and online enquiries.
- Strong organisational skills and excellent attention to detail, with the ability to manage and prioritise workloads effectively.
- Excellent communication and listening skills, with the ability to explain information clearly to a diverse customer base.
- A calm, fair and solution-focused approach to resolving queries and account issues.
- Strong computer literacy, with confidence using a range of IT systems, including Microsoft Office applications, membership and point-of-sale systems.
What We Offer:
- Generous holiday allowance (32 days, rising with service up to 40 days)
- Paid sick leave
- Company pension (with employee contributions matched up to 12%)
- Opportunities for training, career growth and development
- Free membership across all our centres with access to fitness classes, gyms, and swimming pools
- Cycle-to-work scheme
- Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)
Opportunities available:
You will work 7.5-hour shifts on Monday and Friday between 8:00 and 18:00 (typically 8:00 to 16:00 or 10:00 to 18:00), plus one weekend day from 9:00 to 17:00.
Monday, Friday and Saturday
Monday, Friday and Sunday
Closing Date - Thursday, 16th of July
Assessment Date - Tuesday, 28th of July
Assessment Location - Meadowbank Sports Centre
We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
Customer Enquiries Advisor employer: Edinburgh Leisure
Edinburgh Leisure is an excellent employer that fosters a vibrant and supportive work culture, perfect for those passionate about hospitality and customer service. With generous benefits such as a substantial holiday allowance, pension contributions, and complimentary access to gym facilities, employees are encouraged to grow both personally and professionally in a dynamic environment at the Edinburgh International Climbing Arena. Join us to be part of a team that values positivity and connection with our community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Enquiries Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Edinburgh Leisure and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Edinburgh Leisure and let us see your personality shine through!
We think you need these skills to ace Customer Enquiries Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Edinburgh Leisure.
Get Familiar with Our Brand:Before applying, take some time to learn about Edinburgh Leisure and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Edinburgh Leisure
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Edinburgh Leisure.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Edinburgh Leisure will surely appreciate.
