The City of Edinburgh Council is seeking a Team Leader for the Resolution Team based at Waverley Court to lead our Centralised Complaints function across Housing and Homelessness. You will oversee the intake, logging, allocation and progression of complaints to ensure a consistent, customer-focused service.
You will lead a team responsible for investigating, resolving and responding to stage 1 complaints relating to Housing Repairs, working closely with Operational teams to deliver effective
Centralised Complaints Lead – Housing & Homelessness employer: Edinburgh International
As a Community Empowerment and Engagement Officer at Waverley Court, you will be part of a dynamic team dedicated to fostering community participation and collaboration in Edinburgh. The City of Edinburgh Council offers a supportive work culture that values diversity and inclusivity, providing ample opportunities for professional growth and development. With a commitment to flexible working arrangements and a focus on employee well-being, this role is ideal for those looking to make a meaningful impact in their local community.
