At a Glance
- Tasks: Manage ticketing requests and provide excellent box office service for events.
- Company: Join the Edinburgh International Festival, a vibrant celebration of the performing arts.
- Benefits: Inclusive workplace, diverse culture, and opportunities to work with creative artists.
- Other info: Apply early as this role may close before the deadline due to high demand.
- Why this job: Be part of an exciting festival and help connect audiences with amazing performances.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 42000 £ per year.
The Edinburgh International Festival is looking for an experienced, passionate and dedicated Ticketing Administrator to join the team. We want you to help us deliver this unparalleled celebration of the performing arts, which brings some of the most exciting and creative artists working today to audiences from around the world.
EIF is an equal opportunity employer, we value diversity and applications from candidates of all communities and backgrounds. Inclusive culture is the foundation for a successful workplace, this is a key focus for us across our staff, our artists, and our audiences. To increase the diversity of our staff, our recruitment includes the Rooney Rule regarding ethnicity and Disability Confident Scheme for interviews.
Job Specification
The Role
The role of the Ticketing Administrator is to deliver an efficient and well-organised box office service for internal departments and visiting companies. Ticketing Administrators should display excellent communication skills and always maintain a high level of attention to detail. Ticketing Administrators may also be required to assist with selling tickets during busy sales periods.
Job description and Deliverables
- Facilitating ticketing requests for internal departments and external stakeholders
- Managing various ticketing hold allocations
- Inbox management
- Assisting with event configuration
- Additional administrative duties to support the ticketing team
Due to the high volume of applications received for this role, it is possible the job opening will close before the application closing date. We advise you to submit your application as soon as possible.
Closing date for applications: Monday 5 January 2026, 9.00am
Ticketing Administrator (FTC) employer: Edinburgh International Festival
The Edinburgh International Festival is an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity and creativity. As a Ticketing Administrator, you will be part of a passionate team dedicated to delivering world-class performing arts experiences, with ample opportunities for professional growth and development in a supportive environment. Located in the heart of Edinburgh, you will enjoy the unique advantage of working within a renowned cultural institution that values its staff and fosters a sense of community.
Contact Details:
Edinburgh International Festival Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Administrator (FTC)
✨Tip Number 1
Get to know the Edinburgh International Festival inside out! Familiarise yourself with their events, artists, and mission. This way, when you chat with them, you can show your passion and understanding of what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Ticketing Administrator role. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to ticketing and customer service. Think about scenarios where you've demonstrated attention to detail and excellent communication skills. We want you to shine!
✨Tip Number 4
Apply through our website as soon as possible! With the high volume of applications, getting your name in early could make all the difference. Don’t wait until the last minute – show us your enthusiasm!
We think you need these skills to ace Ticketing Administrator (FTC)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the performing arts shine through. We want to see that you’re not just qualified, but genuinely excited about being part of the Edinburgh International Festival!
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Ticketing Administrator role. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your ticketing or administrative experience.
Be Detail-Oriented:Attention to detail is key in this role! Double-check your application for any typos or errors before hitting send. We appreciate a polished application that reflects your commitment to quality.
Apply Early:Given the high volume of applications, we recommend submitting yours as soon as possible. Don’t wait until the last minute—get your application in early through our website to increase your chances!
How to prepare for a job interview at Edinburgh International Festival
✨Know Your Ticketing Stuff
Make sure you brush up on ticketing systems and processes before the interview. Familiarise yourself with common ticketing software and any specific tools the Edinburgh International Festival might use. Showing that you have a solid understanding of ticketing operations will impress the interviewers.
✨Show Off Your Communication Skills
As a Ticketing Administrator, communication is key. Prepare examples of how you've effectively communicated with internal teams or external stakeholders in the past. Be ready to discuss how you handle inquiries and resolve issues, as this will demonstrate your ability to maintain a high level of service.
✨Attention to Detail is Crucial
Highlight your attention to detail during the interview. You could mention specific instances where your meticulous nature helped avoid mistakes or improved processes. This role requires precision, so showcasing your ability to manage details will be a big plus.
✨Embrace Diversity and Inclusion
Since the Edinburgh International Festival values diversity, be prepared to discuss how you can contribute to an inclusive workplace. Share your thoughts on the importance of diversity in the arts and how you can help foster an inclusive environment within the team.
