At a Glance
- Tasks: Provide top-notch customer service and assist with ticket sales for an exciting arts festival.
- Company: Join the Edinburgh International Festival, a vibrant celebration of performing arts.
- Benefits: Competitive hourly wage, part-time hours, and a chance to work in a creative environment.
- Other info: Temporary role with opportunities to connect with artists and audiences.
- Why this job: Be part of a diverse team and help bring amazing performances to life.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 13 £ per hour.
The Edinburgh International Festival is looking for an experienced, passionate and dedicated Ticketing Assistant to join the team. We want you to help us deliver this unparalleled celebration of the performing arts, which brings some of the most exciting and creative artists working today to audiences from around the world.
EIF is an equal opportunity employer, we value diversity and applications from candidates of all communities and backgrounds. Inclusive culture is the foundation for a successful workplace, this is a key focus for us across our staff, our artists, and our audiences.
To increase the diversity of our staff, our recruitment includes the Rooney Rule regarding ethnicity and Disability Confident Scheme for interviews.
The Role
The role of the Ticketing Assistant is to deliver an efficient, high-quality box office service to all Edinburgh International Festival customers booking across all sales channels – over the telephone and in person. Ticketing Assistants will need to display excellent communication skills and always maintain the highest standard of customer service.
Responsibilities
- Delivering excellent customer service
- Maintaining accurate customer records
- Adhering to company’s data protection policies and procedures
- Additional administrative duties as required
Closing date for applications: Friday 6 February 2026, 09:00am. Due to the high volume of applications received for this role, it is possible the job opening will close before the application closing date. We advise you to submit your application as soon as possible.
Funded by The City of Edinburgh Council and Creative Scotland. Registered charity number SC.
Status: Temporary, part time (2 March to 30 August)
Start date: 2 March 2026
Salary: £12.60 per hour, increasing to £13.45 per hour by 1 May 2026.
Ticketing Assistants (FTC) in Edinburgh employer: Edinburgh International Festival
The Edinburgh International Festival is an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity and creativity. As a Ticketing Assistant, you will be part of a passionate team dedicated to delivering outstanding customer service during one of the world's most prestigious arts festivals, with opportunities for personal growth and development in a supportive environment. Located in the heart of Edinburgh, this role not only provides competitive pay but also allows you to engage with a diverse audience and contribute to a meaningful cultural experience.
Contact Details:
Edinburgh International Festival Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Assistants (FTC) in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Edinburgh International Festival. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Edinburgh International Festival before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Ticketing Assistants (FTC) in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Edinburgh International Festival:Your cover letter is your chance to shine! Tell us why you want to work at Edinburgh International Festival specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Edinburgh International Festival!
How to prepare for a job interview at Edinburgh International Festival
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
