The Edinburgh International Festival is looking for an experienced, passionate and dedicated Assistant Ticketing & Revenue Manager to join the team. We want you to help us deliver this unparalleled celebration of the performing arts, which brings some of the most exciting and creative artists working today to audiences from around the world.
EIF is an equal opportunity employer, we value diversity and applications from candidates of all communities and backgrounds. Inclusive culture is the foundation for a successful workplace, this is a key focus for us across our staff, our artists, and our audiences.
To increase the diversity of our staff, our recruitment includes the Rooney Rule - regarding ethnicity – and Disability Confident Scheme for interviews. For more information go to our website.
The Role:
The Assistant Ticketing & Revenue Manager supports the Head of Ticketing & Audience Experience and Ticketing & Revenue Manager to successfully deliver a full-service ticketing operation to the Edinburgh International Festival. The role requires a strong working knowledge of ticketing operations and experience of working in a fast-paced environment. The Assistant Ticketing & Revenue Manager will need to display excellent communications skills and maintain the highest standard of customer service across the ticketing team.
Job Responsibilities and Deliverables
- Work with the Head of Ticketing & Audience Experience and the Ticketing & Revenue Manager to maintain and update the International Festival’s ticketing system (Spektrix), ensuring information is accurate and up to date
- Monitor ticket sales, working closely with Brand & Campaigns and Digital teams to maximise revenue and attendance across the Festival programme
- Assist with Festival event configuration on Spektrix, ensuring that all performance have been built accurately prior to on sale
- Assist the Ticketing & Revenue Manager with the recruitment of the seasonal team
- Assist with the creation and distribution of rotas to ensure delivery of a reliable and effective service
- Work alongside the Ticketing & Revenue Manager to provide relevant and ongoing training to the Ticketing Team
- Communicate all event ticketing information to the team and the wider organisation
- Ensure all ticketing inboxes are managed and kept up to date
- Work alongside the Ticketing & Revenue Manager to ensure the timely delivery of all external stakeholder requests and internal ticketing requests and lead on a minimum of one department
- Lead on group bookings, ensuring reservations are confirmed and paid for in a timely manner
- Ensure adherence to the company’s data protection policies and procedures
- Provide administrative support to managers
- Act as the Ticket Office Duty Manager when required
- Maintain customer service excellence
Closing date for applications: Friday 6 November 2026, 12.00pm
Funded by The City of Edinburgh Council and Creative Scotland. Registered charity number SC004694.
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Assistant Ticketing and Revenue Manager employer: Edinburgh International Festival
The Edinburgh International Festival is an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity and creativity. As a Senior Editor, you will have the opportunity to shape the narrative of one of the world's leading arts festivals, while benefiting from a supportive environment that prioritises employee growth and development. Located in the heart of Edinburgh, you will be part of a passionate team dedicated to delivering outstanding artistic experiences to audiences globally.
Contact Details:
Edinburgh International Festival Recruitment Team
