Summary of role
The BF Assistant Manager is responsible for supporting the efficient day-to-day operation of a Bagel Factory shop, ensuring excellence across front-of-house and back-of-house functions.
This role is key in driving operational standards, enhancing team performance, and contributing to revenue growth and overall profitability.
In the absence of the Unit Manager, the Assistant Manager assumes full responsibility for store operations, ensuring that all procedures, company standards, and customer expectations are consistently met.
Reports to: BF Unit Manager
Direct Reports: BFTeam Leaders and BF Team members.
Key Responsibilities
v To assist the BF Unit Manager by leading and overseeing all daily operations
v To promote a positive team culture, fostering collaboration and effective communication
v To drive sales performance by ensuring the store is always properly stocked and that all team actively promote upselling
v To act as the foremost expert on Bagel Factory’s W.O.W.S. customer experience pillars: Welcome, Order, Work, Say Goodbye
v To ensure that the store setup always meets company standards
v To ensure the highest standards of food safety and health & safety are consistently maintained, and that all team members are properly trained and kept up to date
v To assist in managing labour cost through efficient scheduling and workforce planning
v To assist with recruitment, training, and development of team members
v To contribute to cost-of-sales control through accurate stock management and processes
v To place orders timely and according to the shop’s needs
v To manager the store production plans in line with prep sheets to maintain high operational efficiency
v To ensure full compliance with cash handling and financial control procedures
v To complete internal reporting and respond to emails promptly and accurately
v To oversee team performance and provide clear reporting to the BF Unit Manager.
Performance measures
v Sales performance and hourly productivity
v Waste management and cost control
v Health & Safety audit outcomes
v Environmental Health Officer (EHO) ratings
v Mystery Shopper scores
v Customer service quality and feedback.
Key skills
v Proven leadership and team management capabilities
v Good communication and interpersonal skills
v Positive, proactive, and solution-oriented mind set
v Customer-focused with a friendly and approachable manner
v Ability to adapt to business needs in a dynamic environment
v Strong problem-solving and decision-making abilities
Progression opportunities: Unit Manager / Multi site manager - full management of a single store or multiple stores within the same area
Benefits: 25% discount on Bagel Factory products; free meals while on shift; company provided uniform; career development.
