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For Companies At a Glance
- Tasks: Lead a dynamic boutique, ensuring top-notch customer service and driving sales.
- Company: Join L'Occitane, a globally recognised brand with a passion for retail excellence.
- Benefits: Enjoy flexible holidays, generous parental leave, and a bonus scheme.
- Why this job: Make a real impact in retail while developing your leadership skills.
- Qualifications: 3+ years of retail management experience and strong communication skills.
- Other info: Embrace a vibrant work culture with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
FUSE is proud to partner with L'Occitane in sourcing exceptional talent for this exciting opportunity. This role offers the chance to join a globally recognized company and make a real impact in a dynamic retail environment.
Role Type
- Employment Type: Permanent - Full Time
- Workplace Type: Onsite
- Reporting To: Head of Region
Role Description
Day to Day
- Oversee and be responsible for the day-to-day operation of the Boutique.
- Ensure the highest level of customer service is given through L'Occi way (our customer experience model), and measured against store objectives.
- Effectively delegate, prioritize, direct and supervise all boutique employees.
- Uphold the L'Occitane values ensuring PROSPERITY is at the core of everything we do.
- Drive KPI's and results to reach and exceed targets.
- Understand different market types and customers.
- Demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
- Full accountability for all aspects of stock management ensuring correct processing.
- Identify new and innovative ways to drive incremental sales.
- Embrace virtual social selling and look for opportunities to drive the business forward digitally.
- Lead by example and take overall responsibility for coaching and mentoring the team.
- Maintain staff turnover by recruiting the right people and delivering required training in line with company guidelines.
- Demonstrate and coach customer service skills through L'Occi way & MTS (online learning platform).
- Coach & develop all team members to maximize their potential.
- Use our commercial reporting system (Tableau) to review performance and make commercial decisions to drive sales/KPI's.
- Coordinate store schedule and manage team timekeeping, absence reporting, and payroll.
Future Focus
- Maintain excellent personal product knowledge to advise and recommend products, campaigns, and offers.
- Seek opportunities to support Brand through project work.
- Maintain good working relationships with Centre management/BID teams.
- Complete all online training to prioritize your development with L'Occitane.
- Provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L'Occi way.
- Support in-Boutique and external customer events.
- Adhere to Company policies and procedures at all times.
Qualifications
- A love of retail, demonstrated by 3+ years of retail management experience.
- Clear communication skills – confident and effective in group situations.
- Achieving Results – drives financial objectives personally & within the team.
- Business and Competitor Awareness.
- Self-Motivation – proactively seeks ways to enhance own performance.
- Customer Focus – develops team to exceed customer expectations.
- Planning & Prioritising – able to prioritize tasks to achieve objectives.
- Problem Solving & Decision Making – confident in making decisions without input from Senior Management.
What We Offer You
- Discretionary Company Bonus scheme
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office-based staff – 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Half day leave for Birthday
- One day's holiday for NewlyWeds
- Discount Scheme
- Product allocation
- Company benefits platform
- Cycle to work scheme through Reward Gateway
Boutique Manager in Edinburgh employer: Edinburgh Fuse
Contact Detail:
Edinburgh Fuse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Manager in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research L'Occitane's values, products, and customer service approach. This will help you connect with the brand during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the boutique manager role. They can provide valuable insights and might even put in a good word for you!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle specific challenges in retail management, like boosting sales or managing a team. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Boutique Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Share specific experiences that highlight your enthusiasm and how you've made a difference in previous roles. We want to see that spark!
Tailor Your Application: Make sure to customise your application to fit the Boutique Manager role. Use keywords from the job description and relate your skills to the responsibilities listed. This shows us you’ve done your homework and are genuinely interested.
Highlight Leadership Skills: Since this role involves coaching and mentoring, don’t forget to showcase your leadership experience. Share examples of how you've successfully led a team or improved performance. We love to see strong leaders!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Edinburgh Fuse
✨Know Your L'Occitane Inside Out
Before the interview, dive deep into L'Occitane's values, products, and customer service model. Familiarise yourself with their 'L'Occi way' to show that you understand their approach to customer experience and can embody it in your role as Boutique Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your experience in coaching and mentoring, as well as how you've driven results and exceeded targets. This will demonstrate your ability to lead by example and manage a boutique effectively.
✨Be Ready to Discuss KPIs
Understand key performance indicators relevant to retail management. Be prepared to discuss how you've used data to drive sales and make commercial decisions in previous roles. This shows that you're not just about the day-to-day operations but also focused on achieving results.
✨Bring Your Entrepreneurial Spirit
Think of innovative ideas for local marketing events or digital strategies that could boost sales. Presenting these during your interview will showcase your proactive mindset and ability to think outside the box, which is crucial for driving business forward in a dynamic retail environment.
