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For Companies At a Glance
- Tasks: Support the Store Manager in daily operations and deliver exceptional customer service.
- Company: Join Johnstons of Elgin, a premium brand in Edinburgh's luxury retail scene.
- Benefits: Competitive salary, leadership experience, and a chance to work with a renowned brand.
- Why this job: Step into a leadership role and make a real impact in a luxury retail environment.
- Qualifications: Experience in luxury retail and strong leadership skills are essential.
- Other info: Flexible hours and opportunities for personal growth in a dynamic team.
The predicted salary is between 28800 - 43200 £ per year.
FUSE is Edinburgh’s retail and hospitality recruitment partner at St James Quarter. We work closely with leading brands to connect them with skilled, motivated candidates and provide ongoing in work support to help people succeed and progress. We are proud to be supporting Johnstons of Elgin with the recruitment of an Assistant Manager for their Edinburgh store, offering a fantastic opportunity to step into a leadership role within a premium retail environment.
Role Purpose
As Assistant Manager, you will support the Store Manager in the day to day operation of the Edinburgh store. You will help deliver outstanding customer service, drive store performance including sales, conversion and average transaction value, develop and motivate the team, and ensure the store environment reflects the luxury status and heritage of the brand. This is a 38 hour role.
Key Responsibilities
- Support the Store Manager in planning and delivering store business objectives including sales targets and KPIs.
- Lead, coach and develop retail team members to deliver high level customer service aligned with the brand’s standards.
- Maintain and elevate the luxury retail experience by ensuring store presentation, visual merchandising and customer environment are first class.
- Act as a role model on the sales floor by engaging with customers, building client relationships and confidently delivering the brand story, heritage and craftsmanship.
- Monitor stock levels, inventory accuracy and back office operations, ensuring compliance with internal processes.
- Implement clienteling strategies, building knowledge of regular customers to drive loyalty and repeat business.
- Support recruitment, training, performance reviews, talent spotting and retention.
- Provide cover for the Store Manager when required, including opening and closing duties and shift leadership.
- Ensure brand standards, health and safety and compliance requirements are consistently upheld.
- Liaise with head office and regional retail leadership to support campaigns, product launches and store initiatives.
Person Specification
- Previous experience within a luxury retail environment, ideally in an Assistant Manager or supervisory role.
- Strong leadership skills with the ability to motivate, set standards and lead by example.
- Commercial awareness with a solid understanding of sales metrics and performance drivers.
- Excellent customer service skills with a focus on creating memorable client experiences.
- Confidence engaging with high end clientele and building long term relationships.
- Strong communication and interpersonal skills across all levels.
- A genuine interest in luxury retail, brand heritage and craftsmanship.
- Flexibility to work evenings, weekends and holidays as required.
- Experience within a textile or fashion brand, or knowledge of luxury fibres such as cashmere or wool.
- Client and customer relationship management experience.
- Visual merchandising or store presentation experience.
- Experience mentoring or coaching team members and supporting internal development.
Assistant Store Manager employer: Edinburgh Fuse
Contact Detail:
Edinburgh Fuse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Get to know the brand inside out! Research Johnstons of Elgin and understand their heritage, craftsmanship, and what makes them stand out in the luxury retail market. This knowledge will help you connect with the team and customers, showing that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think about how you can create memorable experiences for clients. Role-play scenarios with friends or family to build your confidence in engaging with high-end clientele.
✨Tip Number 3
Network like a pro! Attend events or workshops related to luxury retail and connect with others in the industry. This can open doors and give you insights into what employers are looking for.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and passion for the role. Plus, it shows you're proactive and serious about landing that Assistant Manager position at Johnstons of Elgin.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Store Manager role. Highlight your experience in luxury retail and any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about luxury retail and how your experience aligns with the job description. Be genuine and let your personality come through!
Showcase Your Customer Service Skills: In your application, emphasise your customer service experience. We’re looking for someone who can create memorable client experiences, so share specific examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Edinburgh Fuse
✨Know the Brand Inside Out
Before your interview, make sure you research Johnstons of Elgin thoroughly. Understand their heritage, craftsmanship, and what sets them apart in the luxury retail market. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to maintaining their brand standards.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, motivated staff, or improved customer service. Be ready to discuss how you can inspire the team at Johnstons of Elgin to achieve sales targets and deliver exceptional service.
✨Engage with Customer Service Scenarios
Expect questions about handling customer interactions, especially in a luxury setting. Think of specific situations where you’ve gone above and beyond for a customer. Highlight your ability to create memorable experiences and build long-term relationships, as this is crucial for the role.
✨Prepare for Practical Questions
You might be asked about visual merchandising or stock management during the interview. Brush up on your knowledge of these areas and be prepared to discuss how you would maintain the store's presentation and manage inventory effectively. Showing that you understand the operational side of the business will set you apart.
