At a Glance
- Tasks: Assist customers, maintain shop displays, and provide excellent service during the festival.
- Company: Join a vibrant team at the Edinburgh Festival Fringe Society.
- Benefits: Earn £13.45 per hour with flexible working hours and a fun environment.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Be part of an iconic festival and create memorable experiences for visitors.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a friendly attitude.
The predicted salary is between 26700 - 28000 £ per year.
Responsibilities
- You will perform a wide range of duties, including but not limited to:
- Successfully assisting customers to purchase merchandise and giving first-class levels of customer service.
- Understanding our merchandise range and their selling points to help customers find the perfect souvenir to take home a piece of the Fringe.
- Ensuring shop is tidy and well maintained and that all products are displayed to maximise sales.
- Assisting with processing stock deliveries and organisation of stock and stock room to ease shop replenishment and ensure sales are not lost.
- Ensuring that all who engage with the Fringe Society have a positive experience and are given accurate information in an efficient and helpful manner.
- Providing an accurate and efficient information service to the public and advising the public on general ticketing, programme and venue enquiries.
Person specification
- Experience working in a busy environment, particularly in retail or hospitality.
- Strong communication skills and the ability to interact with a wide range of people, including all ages, nationalities and those with access requirements.
- Ability to listen, engage with a customer’s needs, and respond concisely and helpfully.
- Adaptable and able to pick up new information/systems quickly.
- Ability to maintain a calm and steady demeanour under pressure, while providing an efficient and effective service.
- Attention to detail, with good numeracy skills and accurate cash handling.
- Good command of English.
- Experience of the Edinburgh Festival Fringe or working within a similar festival.
- Local knowledge of Edinburgh and the festival season.
- A knowledge of manual handling techniques.
- Foreign language skills in any languages, but especially Spanish, French, German or Italian.
- British Sign Language skills.
Rate of Pay and Hours of Work
The rate of pay for this post is 13.45 per hour. Normal working hours are six hours per shift, between 09:00 and 18:30, Monday to Sunday. Your working hours will be organised according to a rota system which the Society will notify you of in advance of the Fringe. Three different weekly contracted hours are available:
- 30 hours worked in 5 shifts
- 24 hours worked in 4 shifts
- 18 hours worked in 3 shifts
We are a flexible working employer and therefore are happy to discuss flexible working. We are unable to offer remote working for this position, however we can offer flexibility in the contracted hours per week.
We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the D/deaf, disabled, Black, Asian or ethnically diverse candidate in order to diversify our staff team. We are an equal opportunity employer and welcome applications from all sectors of the community. We are also proud to be a Disability Confident Employer and aim to successfully employ and retain disabled people and those with health conditions. We expect employees to support these commitments and to assist in their realisation.
Retail Assistant (Fixed Term) employer: Edinburgh Festival Fringe Society
Join the Fringe Society as a Retail Assistant and immerse yourself in a vibrant work culture that celebrates diversity and inclusivity. With flexible working hours and a commitment to employee growth, we offer a supportive environment where you can thrive while providing exceptional customer service during the iconic Edinburgh Festival Fringe. Experience the excitement of the festival season while contributing to a positive experience for all visitors.
Contact Details:
Edinburgh Festival Fringe Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant (Fixed Term)
✨Tip Number 1
Get to know the company and its culture before your interview. Research the Edinburgh Festival Fringe and understand what makes it special. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist customers or handle tricky situations. Role-playing with a friend can help you feel more confident and prepared for those questions during the interview.
✨Tip Number 3
Dress appropriately for the interview. Since this is a retail position, aim for smart-casual attire that reflects the friendly and approachable vibe of the Fringe Society. First impressions matter, so make sure you look the part!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decisions. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Assistant (Fixed Term)
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've helped customers in the past and how you can bring that first-class service to our team!
Know Your Stuff:Familiarise yourself with the Edinburgh Festival Fringe and our merchandise range. Mentioning specific products or experiences in your application shows us that you're genuinely interested and ready to help customers find their perfect souvenir.
Keep It Clear and Concise:We appreciate a well-structured application! Make sure your writing is clear and to the point. Use bullet points if it helps, and don’t forget to proofread for any typos or errors before hitting send.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Edinburgh Festival Fringe Society
✨Know Your Merchandise
Familiarise yourself with the products you'll be selling. Understand their features and benefits so you can confidently assist customers in finding the perfect souvenir. This knowledge will not only impress your interviewers but also show that you're ready to provide first-class customer service.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication abilities during the interview. Practice engaging with a variety of people, as this role requires interaction with customers of all ages and backgrounds. Think of examples from your past experiences where you successfully helped someone or resolved an issue.
✨Stay Calm Under Pressure
Retail environments can get hectic, especially during busy periods like the Edinburgh Festival Fringe. Be ready to discuss how you maintain composure and efficiency when things get busy. Share specific instances where you handled pressure well, ensuring that you provided excellent service despite the chaos.
✨Highlight Your Local Knowledge
Since this role involves providing information about the festival and local area, brush up on your knowledge of Edinburgh and the Fringe. Mention any personal experiences or insights you have about the festival that could help customers. This will show your enthusiasm for the role and your commitment to enhancing the customer experience.
