At a Glance
- Tasks: Engage with customers and handle administrative tasks in a fast-paced environment.
- Company: Join a well-established organisation that values teamwork and customer service.
- Benefits: Weekly pay, 28 days annual leave, and access to discounts and support.
- Other info: Great opportunity for career growth and permanent role support.
- Why this job: Perfect for those who thrive on variety and enjoy helping others.
- Qualifications: Strong communication skills and ability to work flexibly on a rota.
The predicted salary is between 13.5 - 13.5 £ per hour.
Location: East Edinburgh
Start: ASAP
Duration: Up to 3 months
Rate: £13.50 per hour
Hours: Rota basis of 5 days out of 7, including weekends (35 to 40 hours per week)
About the Role
Our client, a well established and fast paced organisation, is currently looking to recruit a Temporary Customer Service Administrator. This is an excellent opportunity for someone who enjoys a varied role combining customer interaction with administrative responsibilities. You will play a key part in ensuring a smooth and professional experience for customers, while also supporting the wider team with important post‑sale and operational admin tasks.
Your responsibilities will include:
- Conducting handover appointments with customers
- Processing and invoicing completed sales accurately
- Carrying out occasional post office runs to support business needs
- Supporting with a range of post sale administrative tasks and customer case follow ups
- Providing a high standard of customer service throughout the process
About You
- Excellent communication and customer service skills
- Strong organisational abilities and attention to detail
- Comfortable working in a fast‑paced, administrative environment
- Flexible and able to work 5 days out of 7 on a rota, including weekends
- Proactive, reliable, and a strong team player
Benefits
- Weekly pay
- 28 days paid annual leave (accrued weekly)
- Direct employment with Office Angels - we're always on hand to support you
- Access to high street discount vouchers
- Eye care vouchers and contributions towards glasses for VDU use
- Support with securing permanent roles and interview coaching
- Pension scheme option (with employer contributions)
- Statutory Sick Pay
- Access to a confidential Employee Assistance Programme
- Opportunities across our wider group of specialist recruitment businesses
Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Temporary Customer Service Administrator - 7 DAY ROTA BASIS employer: Edinburgh City Football Club Limited.
At Office Angels, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. As a Temporary Customer Service Administrator in East Edinburgh, you'll enjoy flexible working hours, competitive pay, and access to a range of benefits including weekly pay, paid annual leave, and opportunities for permanent roles. Our commitment to employee growth and well-being ensures that you will thrive in a dynamic environment while making a meaningful impact on customer experiences.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Administrator - 7 DAY ROTA BASIS
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Edinburgh City Football Club Limited..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Edinburgh City Football Club Limited.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Service Administrator - 7 DAY ROTA BASIS
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Edinburgh City Football Club Limited..
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Edinburgh City Football Club Limited.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Edinburgh City Football Club Limited. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
