ServiceNow Developer

Position

Service Now Developer

Employment Type

Contract

Start

ASAP (July/August 2026)

Duration

12 months

Location

Edinburgh, UK (Hybrid - 2/3 days per week office)

Language(s)

English

Focus on SAP is a specialist SAP and ERP recruitment organization offering both permanent and contract staffing solutions on a global scale.

• Client
• Partnered with a global leader in digital transformation and IT services, working with some of the world's biggest brands.

Their mission is to deliver cutting‑edge technology and empower organisations to create meaningful impact for the people and communities they serve.

This means working on challenging projects that demand innovation, collaboration, and thought leadership.

• Role
• We are seeking an experienced

Service Now Senior Developer to join a major enterprise Service Now transformation programme within a complex financial services environment.

This hands‑on development role focuses on designing, developing, enhancing, and supporting Service Now solutions across multiple platform modules.

The candidate will work closely with architects, process owners, and delivery teams to build scalable, secure, and high‑performing solutions while ensuring alignment with Service Now best practices and governance standards.

Key Responsibilities

• Service Now Development
• Design, develop, and enhance Service Now platform solutions to meet business requirements.

• Develop and maintain

• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• UI Actions
• Service Catalog Items
• Workflows and Flow Designer solutions
• Deliver scalable and maintainable platform customisations.
• Platform & Module Delivery

• Support development across

• ITSM
• ITOM
• ITAM
• CMDB
• Business Continuity Management (BCM)
• Source-to-Pay (S2P)
• Integrated Risk Management (IRM)
• Third-Party Risk Management (TPRM)
• Contribute to platform standardisation and service improvement initiatives.
• CMDB & Integration
• Support CMDB and CSDM implementation and optimisation.
• Maintain configuration item (CI) relationships and data quality controls.

• Develop integrations using

• REST APIs
• SOAP APIs
• MID Servers
• Data Import frameworks
• Troubleshoot integration and data integrity issues.
• Support & Platform Optimisation
• Provide L2/L3 support for incidents, defects, and enhancement requests.

• Troubleshoot

• Scripting issues
• ACLs and security controls
• Performance bottlenecks
• Customisation conflicts
• Support Service Now upgrades, patches, and regression testing activities.
• Ensure adherence to Service Now development standards and best practices.
• Collaboration & Governance
• Work closely with architects, process owners, business stakeholders, and functional consultants.
• Produce and maintain technical documentation and knowledge articles.
• Support platform governance, audit, compliance, and security requirements.
• Key Skills
• 5-8 years' hands‑on experience as a Service Now Developer within enterprise environments.

• Strong development experience with

• Java Script
• Service Now Scripting
• Flow Designer
• Service Catalog
• Workflows

• Hands‑on expertise across

• ITSM
• ITOM
• ITAM
• CMDB
• IRM
• TPRM

• Strong understanding of

• CMDB
• CSDM
• CI relationships
• Data governance
• Experience developing integrations using REST, SOAP, and MID Servers.
• Strong troubleshooting and problem‑solving capabilities.
• Experience supporting upgrades, patches, and release management activities.

If you are interested or would like to know more, please email jonathan. la@ with your CV and availability to speak.

Applicants must be a UK resident and holds a valid right to work status.

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