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For Companies At a Glance
- Tasks: Design and improve services that make a real difference to people's lives.
- Company: Join Trust, an innovative housing, care and support provider with a strong inclusive culture.
- Benefits: Enjoy competitive salary, flexible working, generous leave, and comprehensive well-being initiatives.
- Other info: Collaborative role with excellent learning and career development opportunities.
- Why this job: Shape services that genuinely improve lives while working in a supportive environment.
- Qualifications: Experience in service design or business analysis is a plus, but potential is key.
The predicted salary is between 30000 - 40000 £ per year.
Trust has an exciting opportunity for a Service Design & Improvement Specialist to join the team!
Location: Flexible / Hybrid (Edinburgh, Glasgow or Wishaw with home working)
Hours: Permanent, full-time (35 hours per week)
Salary: Competitive - salary will be commensurate with experience.
We welcome applications from candidates with a wide range of backgrounds and experience.
About Trust
Trust is an innovative and forward looking, national housing, care and support provider, supporting over 4,000 households across the length and breadth of the country. We are proud to be a Platinum Investors in People employer, known for our inclusive culture, strong values and commitment to learning, improvement and innovation.
About the Service Design & Improvement Specialist role
We are looking for a talented Service Designer to help us design and continuously improve services that make a real difference to people’s lives. This is a deliberately flexible, open level role. We are keen to hear from people with different strengths and levels of experience whether your background is in service design or potentially business analysis. The scope and complexity of the role will be shaped around your experience, skills and development goals. Working collaboratively with customers, colleagues and partners, you will help Trust improve how our services work, feel and perform always putting people first.
What you'll do as our Service Design & Improvement Specialist
- Design better services
- Design and improve services using human centred and systems thinking approaches
- Support service design activity from early discovery through to implementation
- Plan and facilitate workshops, codesign sessions and design sprints
- Carry out and support user research to understand needs, journeys, pain points and motivations
- Turn insight into practical solutions such as customer journeys, process maps, personas, service blueprints and improvement options
- Support ideation and the redesign of customer and colleague experiences.
- Drive improvement
- Document and improve processes and ways of working across Trust
- Analyse qualitative and quantitative data to identify issues, opportunities and priorities
- Work with service teams to codesign improvement plans and support delivery
- Support the development and use of performance measures and KPIs
- Help the organisation learn from customer feedback, complaints and insight
- Work collaboratively
- Partner with teams across Trust to deliver shared priorities
- Champion a digital, data informed and evidence based approach
- Contribute to the development of service design and improvement tools, approaches and good practice
- Produce clear, accessible documentation, insights and recommendations
What you'll bring
We are interested in your capability and potential rather than a fixed set of qualifications. You may bring strengths in some, but not necessarily all, of the following:
- Experience in service design and continuous improvement.
- Experience of business analysis would also be useful but not a requirement
- Understanding of human centred design, systems thinking or improvement methodologies
- Ability to analyse complex problems and identify practical, user focused solutions
- Experience of mapping customer journeys, services and business processes
- Confidence working collaboratively with a wide range of stakeholders
- Ability to facilitate workshops or structured improvement conversations
- Strong communication skills written, verbal and interpersonal
- Comfort working with data and using insight to inform decisions
- Good digital skills and an openness to new ways of working
- Experience in the housing, care or support sector is welcome but not essential.
Why Join Trust
At Trust, you will find a supportive, inclusive environment where people are encouraged to learn, experiment and make a positive difference. We offer:
- Competitive salary (commensurate with experience)
- Highly flexible and hybrid working options
- A strong learning and development culture
- Competitive pension with salary sacrifices and generous annual leave
- A comprehensive benefits package including access to free counselling service and other well-being initiatives, 3x salary life insurance, employee discount scheme, cycle to work scheme etc.
- The chance to shape services that genuinely improve people’s lives
If you feel you are the right candidate for this Service Design & Improvement Specialist role, then please click apply now! We can only accept candidates residing in the UK who already have the right to work documents. All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry. No agencies please. We are an equal opportunities employer and welcome applications from all sections of the community. Trust Housing Association is a registered Scottish Charity.
Service Design & Improvement Specialist employer: Edinburgh City Football Club Limited.
Contact Detail:
Edinburgh City Football Club Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design & Improvement Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the housing, care, and support sectors. Attend events or join online forums where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your service design projects and improvement initiatives. Use visuals like customer journey maps and service blueprints to demonstrate your expertise. This will make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and improvement. Think about how you can showcase your experience with human-centred design and data analysis. We want to see how you can turn insights into practical solutions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Trust and making a difference in people’s lives.
We think you need these skills to ace Service Design & Improvement Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Design & Improvement Specialist role. Highlight your relevant experience in service design and improvement, and don’t forget to mention any specific projects that showcase your skills!
Showcase Your Skills: We want to see your strengths! Use your application to demonstrate your understanding of human-centred design and systems thinking. Share examples of how you've tackled complex problems and turned insights into practical solutions.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured documents that are easy to read and understand, so make sure your insights shine through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Trust!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Know Your Service Design Basics
Before the interview, brush up on key concepts in service design and improvement methodologies. Familiarise yourself with human-centred design and systems thinking approaches, as these are crucial for the role. Being able to discuss these concepts confidently will show your understanding of what Trust is looking for.
✨Prepare Real-Life Examples
Think of specific instances where you've designed or improved services. Be ready to share how you identified user needs, facilitated workshops, or turned insights into practical solutions. This will demonstrate your hands-on experience and ability to apply your skills in real-world scenarios.
✨Showcase Your Collaborative Spirit
Trust values collaboration, so be prepared to discuss how you've worked with diverse teams in the past. Highlight your communication skills and any experiences where you’ve partnered with stakeholders to achieve shared goals. This will illustrate that you can thrive in their inclusive environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges Trust faces in service design or how they measure success in their improvement initiatives. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.