At a Glance
- Tasks: Solve complex technical challenges and support clients in a hands-on role.
- Company: Established IT services provider with a people-first approach.
- Benefits: Up to £35,000 salary, bonuses, paid training, and clear progression pathways.
- Other info: Commitment to learning with coaching, mentoring, and development opportunities.
- Why this job: Join a collaborative team and make a real impact on client operations.
- Qualifications: Experience in 2nd line IT support and strong problem-solving skills.
The predicted salary is between 35000 - 35000 £ per year.
Edinburgh
Up to 35,000 + excellent benefits (including bonus)
Are you a proactive IT professional who thrives on solving complex technical challenges and supporting clients in a meaningful way? We're working with a well-established IT services provider that has spent over two decades helping organisations deliver secure, efficient, and future-ready technology strategies. This organisation prides itself on building long-term partnerships with clients, taking a people-first approach to technology, and delivering solutions that genuinely improve day-to-day operations.
The Role
As a Senior Technical Support Analyst, you'll join a highly collaborative team in a hands-on, client-facing position. You'll act as a key escalation point within the service desk, taking ownership of complex issues and ensuring high-quality resolutions as well as playing an important role in project delivery.
What Makes This Opportunity Stand Out
This client is deeply committed to learning and development. They actively invest in their people through:
- Quarterly coaching and structured development sessions
- Paid training and certification opportunities
- Ongoing mentoring from experienced colleagues
- Clear pathways for progression and skill development
What You'll Bring
- Strong experience in 2nd line IT support
- Expertise across Microsoft 365, Windows Server, networking, and virtualisation
- A customer-focused mindset with excellent problem-solving skills
- Ability to manage priorities effectively and communicate clearly with clients
- Desirable experience includes Azure, and knowledge of cyber security frameworks
Senior Technical Support Analyst employer: Edinburgh City Football Club Limited.
Edinburgh City Football Club Limited is an exceptional employer that prioritises employee growth and development, offering comprehensive training opportunities and a supportive work culture. Located in the vibrant community of Falkirk, the role of Deputy Club Manager not only provides a competitive salary but also includes benefits like life assurance and exclusive discounts, making it a rewarding place to build a career in guest experience and operations.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
